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тАО11-23-2020 04:30 PM
тАО11-23-2020 04:30 PM
Serial Numbers on switch and blade switch
Sorry wasnt sure which area to put this in , I have two faulty switches ( 2610 model and a 24 port blade model) for which I am trying to log a call with hpe for but both serial numbers are not being recognised, they are old switches. any reason anyone would know why this is the case.I have had older switches that have been replaced under warranty of the same models
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тАО11-24-2020 04:04 PM
тАО11-24-2020 04:04 PM
Re: Serial Numbers on switch and blade switch
Hi,
Can you please share output to see serial numbers or the serial numbers?
Thanks!
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тАО11-25-2020 01:41 AM
тАО11-25-2020 01:41 AM
Re: Serial Numbers on switch and blade switch
Thanks for the reply the switch is faulty and frozen , unable to reset or clear , have tried power cycling as well. The S/N is from the back of the switch , but HP dont recognise it
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тАО11-25-2020 02:24 AM
тАО11-25-2020 02:24 AM
Re: Serial Numbers on switch and blade switch
Hi,
Please share the snapshot of the serial number from back of the switch or serial number?
Thanks!
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тАО11-25-2020 02:34 AM - last edited on тАО11-26-2020 08:55 PM by Parvez_Admin
тАО11-25-2020 02:34 AM - last edited on тАО11-26-2020 08:55 PM by Parvez_Admin
Re: Serial Numbers on switch and blade switch
Confidential info erased
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тАО11-25-2020 02:50 AM
тАО11-25-2020 02:50 AM
Re: Serial Numbers on switch and blade switch
Hi,
I believe this serial number is not linked with the account. If you have contract ID or SAID then share with support or engage local sales.
There might be need of replacement of the switch.
Thanks!
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тАО11-25-2020 02:53 AM
тАО11-25-2020 02:53 AM
Re: Serial Numbers on switch and blade switch
Hi thanks, thats what I was trying to find out why some s/n work fine and others dont seem to be recognised, yet all are HP switches