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тАО04-23-2004 01:06 AM
тАО04-23-2004 01:06 AM
Backup Exec unknown device error after firmware update
Yesterday I flashed my Surestore Autoloader 1/9 with new firmware v2600 for the Library and V50 for the drive but now Backup Exec generates an unknown device error and does not list the drive. No changes were made to the SCSI adapter. The Adaptec drivers remain the same and Windows NT reports them as started and available.
I've restarted the Server several times and note that both units are recognized by the O/S.
Does anyone have any idea why Backup Exec recognizes the Library but not the drive?
Thanks for any help.
I've restarted the Server several times and note that both units are recognized by the O/S.
Does anyone have any idea why Backup Exec recognizes the Library but not the drive?
Thanks for any help.
2 REPLIES 2
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тАО04-24-2004 12:21 AM
тАО04-24-2004 12:21 AM
Re: Backup Exec unknown device error after firmware update
Reinstall an updated driver for the drive.The NT service pack should be updated to SP6 if not already done.
Have a nice day.
Sam
Have a nice day.
Sam
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тАО04-27-2004 03:10 AM
тАО04-27-2004 03:10 AM
Re: Backup Exec unknown device error after firmware update
Thanks for your response. HP L&TT Tech support pointed me to an article on Veritas' Web site that hsd me edit the pvl.mdb file in the Backup Exec folder. That fixed the problem.
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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