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Carousel is not fully rotating

BR675502
Occasional Visitor

Carousel is not fully rotating

My HP DAT Autoloader 24x6 (external) suddenly ejects all mags that are inserted after trying three of the tapes. HP Library&test tools reports that "Autoloader Magazine Carousel is not fully rotating." Can anyone give advice on this.

/Bjorn Moller
It's not the age that counts - it's the mileage...
1 REPLY
N/A

Re: Carousel is not fully rotating

Hello Pitch,

It sounds like you might have a hardware problem. You may want to give tech support a call. You can find the proper phone number here:

http://whp-cnav.extweb.hp.com/sdcnav/jsp/sdreglist.jsp?rg=NAM&cc=US&sniContext=all&sniContextTitle=all+products

Good luck!