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Carousel is not fully rotating

 
BR675502
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Carousel is not fully rotating

My HP DAT Autoloader 24x6 (external) suddenly ejects all mags that are inserted after trying three of the tapes. HP Library&test tools reports that "Autoloader Magazine Carousel is not fully rotating." Can anyone give advice on this.

/Bjorn Moller
It's not the age that counts - it's the mileage...
1 REPLY 1
Not applicable

Re: Carousel is not fully rotating

Hello Pitch,

It sounds like you might have a hardware problem. You may want to give tech support a call. You can find the proper phone number here:

http://whp-cnav.extweb.hp.com/sdcnav/jsp/sdreglist.jsp?rg=NAM&cc=US&sniContext=all&sniContextTitle=all+products

Good luck!