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DLT 8000, A5588A (6/60)

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DLT 8000, A5588A (6/60)

Hello, help me please with this problem. Drives are OK.Firmware is upgraded. But problem last.
Here is log:
Drive/Media Log
1 | 11/18/02 05:11 | 2 |DLT 7000/8000 |Tape Drive Has Hardware Fault - Call Help-Line (31) | CRITICAL |

2 | 11/17/02 07:02 | 4 |DLT 7000/8000 |Tape Drive Has Hardware Fault - Call Help-Line (31) | CRITICAL |

4 REPLIES
BR19682
Esteemed Contributor

Re: DLT 8000, A5588A (6/60)

Hi there.
I would say, get the support of HP or whoever sold you these drives to replace them.
Rgds
Alexander M. Ermes
.. and all these memories are going to vanish like tears in the rain! final words from Rutger Hauer in "Blade Runner"
Dave Unverhau_1
Honored Contributor

Re: DLT 8000, A5588A (6/60)

Lubomir,

What utility is producing this error log? It's possible that the drive status is being misreported.

Dave
Romans 8:28
CA713937
Honored Contributor

Re: DLT 8000, A5588A (6/60)


The messages you are referring to are in the drive/media log of the library. The library records this event (Hardware fault) when the drive returns a hardware error tape alert to the host (i.e. application).

The error could be due to a defective tape (e.g. the drive could not load or calibrate it).

If you can install HP L&TT, it will collect the device logs, and then we can look at the specific errors which occurred. LTT is available for Windows and HPUX at www.hp.com/support/tapetools

Once you have L&TT, you would view the device support ticket, and then look at the specific events in the drive error log.
The journey IS the reward.
CA948076
Occasional Visitor

Re: DLT 8000, A5588A (6/60)

Tape Drive Has Hardware Fault - Call Help-Line (31)???means the happeing Drive TapeAlert#31.

Drive TapeAlert#31 is maybe WRITE FIFO SRAM Failure or Mechanical Positioning Error.
Mitsu