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Dataprotector licencing - support contract renewal (Belgium)

Informatica Helpdesk
Occasional Visitor

Dataprotector licencing - support contract renewal (Belgium)

We recieved a renewal contract for the licences on our Dataprotector express software, but this offer did not include all licences. I've been trying to find someone within HP to change this offer; FOR 2 WEEKS NOW...

But still can't find anyone who wants to solve this. The service is only reachable by mail and they won't respond. Someone any idea's on how to get a correct response from HP ?