Firmware upgrade failure on Autoloader 718

[SINGCHUNG]

I am using LTT 4.2. I have an Autoloader 718 and a DLT-VS80 installed on my backup server running Windows 2003 R2 64-bit. The Autoloader is external, VS80 is internal, they are connected to separate SCSI cards. The VS80 is runnng fine. When doing firmware upgrade to the autoloader, it gives "Unrecovered I/O error. I/O Exception (Sense Key. 5, Sense Code: 0x248F - 'Bad controller image EDC')...SCSI Cmd I/O at 4/0.0.0 Write Buffer.
I am running BackupExec 11d on this server, when doing any backup, the job simply issues "Warning - The tape drive has a problem with the host interface: 1. Check the cables and cable connections. 2. Restart the operation" The job will then ends with "Final error: 0xe00084ed - A hardware error occurred.". These errors were written in the event logs:
Adamm Mover Error: Write Failure! Error ERROR_IO_DEVICE
Drive = "QUANTUM 1"
{5E68F3F0-2578-4F13-8488-E9785083B6A5}
Media = "Set 2 Tape 2"
{E602F6F5-3FF1-4A49-B46C-1CB31A833A4B}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)

The Autolader has been running fine on the other old server (LH6000r)before I transferred it (since it is external drive, I just reconnect the SCSI cable to the new server).

[Curtis Ballard]

I can't tell what the problem is from these errors. The best I can offer is carefully check all of the cables and terminator. The best way to connect is HBA->library controller->drive->terminator.

If you can run L&TT http://www.hp.com/support/tapetools and pull a support ticket then post it here. Support tickets with the latest L&TT are single compressed files but if you have an older version please zip all the files in the output directory.

[SINGCHUNG]

The Support ticket:

Support Ticket
Date Generated:
Date Viewed: Thu Jan 25 16:58:35 2007
This Support Ticket contains information about the attached storage devices. It contains essential information, such as device configuration and logs. This information makes solving your problem faster and more reliable. Please generate report and e-mail/fax it to your support provider.
This support ticket was generated at detail level "Normal".


Table of Contents
1. System Information
1.1 Device Listing: By Connection
1.2 Device Listing: By Product
2. Detailed Device Information
2.1 Media Changer at address (4/0.1.0)
2.2 Tape at address (4/0.0.0)

Support Ticket Identifier (3ee5338e-3109-44e6-a1c2-870155d4ed6a)
1. System Information
System Model : PDSM4+
Operating System : Windows Server 2003 Service Pack 1
Processor : 2 x unknown
System Name : SGINTFS02
Physical Memory : 1022 MB
Tool Version : Version 4.2
System Time : Thursday January 25 2007 - 16:57:50
1.1 Device Listing: By Connection
Host Bus Adapter 'iaStor SCSI Adapter' at Address '0/0.255.0'
Host Bus Adapter 'arcs_a64 SCSI Adapter' at Address '3/0.255.0'
Host Bus Adapter 'adpu320 SCSI Adapter' at Address '4/0.7.0'
Tape 'QUANTUM DLT7000' at Address '4/0.0.0'
Media_Changer 'HP C6280-7000' at Address '4/0.1.0'
Host Bus Adapter 'adpu160m SCSI Adapter' at Address '5/0.7.0'
Tape 'HP DLT VS80' at Address '5/0.6.0'
1.2 Device Listing: By Product
Libraries
Media_Changer 'HP C6280-7000' at Address '4/0.1.0'
Drive 1 'QUANTUM DLT7000' at Address '4/0.0.0'
Drives
Tape 'HP DLT VS80' at Address '5/0.6.0'
Other Devices


2. Detailed Device Information
2.1 Media Changer at address (4/0.1.0)
Device Analysis
Device Analysis for Tape Libraries
Product ID is 'C6280-7000'
Firmware rev '2.12' is up-to-date for 'C6280-7000' as of Sat Jul 07 03:00:00 2001.
Device Analysis completed, no problems found.
Model Name : Autoloader 718
Vendor ID : HP
Product ID : C6280-7000
Firmware Revision : 2.12
Library Firmware Summary
Library : 2.12
Drive #1 : V096
Library SCSI Target Summary
Library : 4/0.1.0
Drive #1 : 4/0.0.0
Controller Serial # :
SCSI Test Unit Ready returns status good.
Number of Drives : 1
Number of Storage Slots : 8
Number of Mail Slots : 0
Cartridge Inventory
All drives empty.
Cartridge present in slot(s) : 1 - 6
Device Odometer Values
Power-on Hours : 51228
Number of Moves : 9849
Number of Translates : 0
Number of Loads (Drive #1) : 4922
Error Log (Non-recovered Errors - 0 entries - details may be suppressed)
No Entries
Error Log (Recovered Errors - 0 entries - details may be suppressed)
No Entries
Error Log (Recovery History for most recent Error - 0 entries - details may be suppressed)
No Entries
2.2 Tape at address (4/0.0.0)
Device Analysis
Device Analysis for DLT Drive
Rules_DLT001.xml
Product ID is 'DLT7000' with 'V096' firmware
Drive power on hours: 51246
Tape pulling hours: 0
Compression data:
There was insufficient data transferred to calculate read compression ratio.
There was insufficient data transferred to calculate write compression ratio.
Firmware rev 'V096' is out-of-date for 'DLT7000' as of Thu Dec 11 03:00:00 2003; update to rev 'V109'.
There were 19 rules checked.
Errors=0 Warnings=1
Device Analysis completed; no problems found, but abnormal conditions detected.
END
L&TT Device History
Vendor ID : QUANTUM
Product ID : DLT7000
Firmware Revision : V096
Controller Serial # : CX835S1169
SCSI Test Unit Ready returns a check condition
SCSI Info : 0x02 0x3A00 (Media not present)
Drive Personality
Drive Personality : OML3 - 0x0F03
Detailed Cartridge Information
No Cartridge Present
Cartridge Compatibility
DLT IIIXT : 15/30 GB (uncompressed/compressed)
DLT IV : 35/70 GB (uncompressed/compressed)
SDLT I : incompatible
SDLT II : incompatible
Drive Configuration Settings
Buffered Mode : 1
Data Compression : Enabled
Enable Early Recovery : Enabled
Bus Inactivity Limit : 0
Disconnect Time Limit : 128
Connect Time Limit : 0
Write Delay Time : 200
Drive Error Statistics
No Cartridge Present
Tape Motion Hours : n/a
Power on Hours : 51246
DLT Wellness Log - 16 entries
Event # 1: PowerOn Hours = 48718
Media ID : 0xA32D3F90
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 2: PowerOn Hours = 49199
Media ID : 0x3C942125
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 3: PowerOn Hours = 49271
Media ID : 0x3C94F2B0
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 4: PowerOn Hours = 49273
Media ID : 0x3C94F2B0
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 5: PowerOn Hours = 49391
Media ID : 0x3C94F2B0
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 6: PowerOn Hours = 49415
Media ID : 0x3C94F2B0
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 7: PowerOn Hours = 49779
Media ID : 0x3C94D341
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 8: PowerOn Hours = 49943
Media ID : 0xA32D106C
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 9: PowerOn Hours = 49946
Media ID : 0xA32D106C
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 10: PowerOn Hours = 50585
Media ID : 0xA32D9511
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 11: PowerOn Hours = 50752
Media ID : 0x3C94D341
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 12: PowerOn Hours = 50753
Media ID : 0x3C94D341
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 13: PowerOn Hours = 50824
Media ID : 0x3C94F2B0
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 14: PowerOn Hours = 50824
Media ID : 0xA32D2EA5
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 15: PowerOn Hours = 50824
Media ID : 0x3C942125
Sense Key : 1 (Recovered Error)
Sense Code & Qual: 0x8002 (Cleaning requested)
Add'l Error Info : 0
Event # 16: PowerOn Hours = 50919
Media ID : 0xA32D057F
Sense Key : 3 (Medium Error)
Sense Code & Qual: 0x8001 (Cleaning required)
Add'l Error Info : 0
Drive Error Log (48 entries total - details may be suppressed)
Event # 0 - Packet # 235 - SCSI Event: Cleaning requested
Event # 1 - Packet # 236 - SCSI Event: Cleaning requested
Event # 2 - Packet # 237 - SCSI Event: Cleaning requested
Event # 3 - Packet # 238 - SCSI Event: Cleaning requested
Event # 4 - Packet # 239 - SCSI Event: Cleaning requested
Event # 5 - Packet # 240 - SCSI Event: Cleaning requested
Event # 6 - Packet # 241 - SCSI Event: Cleaning requested
Event # 7 - Packet # 242 - Event: A404 {Cal Fail - Log 1} 004:23:38.366 POH/PC= 45839/46
Event # 8 - Packet # 243 - Event: A407 {Directory Read Fail} 004:23:38.428 POH/PC= 45839/46
Event # 9 - Packet # 244 - Event: A404 {Cal Fail - Log 1} 004:23:40.334 POH/PC= 45839/46
Event # 10 - Packet # 245 - SCSI Event: Cleaning requested
Event # 11 - Packet # 246 - SCSI Event: Cleaning requested
Event # 12 - Packet # 247 - Event: A404 {Cal Fail - Log 1} 324:12:21.858 POH/PC= 48095/50
Event # 13 - Packet # 248 - Event: A404 {Cal Fail - Log 1} 324:12:21.885 POH/PC= 48095/50
Event # 14 - Packet # 249 - SCSI Event: Cleaning requested
Event # 15 - Packet # 250 - SCSI Event: Cleaning requested
Event # 16 - Packet # 251 - SCSI Event: Cleaning requested
Event # 17 - Packet # 252 - SCSI Event: Cleaning requested
Event # 18 - Packet # 253 - SCSI Event: Cleaning requested
Event # 19 - Packet # 254 - SCSI Event: Cleaning requested
Event # 20 - Packet # 255 - SCSI Event: Cleaning requested
Event # 21 - Packet # 0 - SCSI Event: Cleaning requested
Event # 22 - Packet # 1 - SCSI Event: Cleaning requested
Event # 23 - Packet # 2 - SCSI Event: Cleaning requested
Event # 24 - Packet # 3 - SCSI Event: Cleaning requested
Event # 25 - Packet # 4 - SCSI Event: Cleaning requested
Event # 26 - Packet # 5 - SCSI Event: Cleaning requested
Event # 27 - Packet # 6 - SCSI Event: Cleaning requested
Event # 28 - Packet # 7 - SCSI Event: Cleaning requested
Event # 29 - Packet # 8 - SCSI Event: Cleaning requested
Event # 30 - Packet # 9 - SCSI Event: Cleaning requested
Event # 31 - Packet # 10 - Event: A404 {Cal Fail - Log 1} 775:39:15.295 POH/PC= 50919/52
Event # 32 - Packet # 11 - Event: A407 {Directory Read Fail} 775:39:15.358 POH/PC= 50919/52
Event # 33 - Packet # 12 - Event: A404 {Cal Fail - Log 1} 775:39:17.264 POH/PC= 50919/52
Event # 34 - Packet # 13 - Event: A404 {Cal Fail - Log 1} 775:40:34.755 POH/PC= 50919/52
Event # 35 - Packet # 14 - Event: A407 {Directory Read Fail} 775:40:34.764 POH/PC= 50919/52
Event # 36 - Packet # 15 - SCSI Event: Cleaning required
Event # 37 - Packet # 16 - Event: A404 {Cal Fail - Log 1} 886:19:47.090 POH/PC= 51030/52
Event # 38 - Packet # 17 - Event: A407 {Directory Read Fail} 886:19:47.138 POH/PC= 51030/52
Event # 39 - Packet # 18 - Event: A404 {Cal Fail - Log 1} 886:19:49.045 POH/PC= 51030/52
Event # 40 - Packet # 19 - Diag Test: 071:23:03.622 POH/PC= 51102/59
Event # 41 - Packet # 20 - Diag Test: 071:23:14.332 POH/PC= 51102/59
Event # 42 - Packet # 21 - Diag Test: 071:23:44.246 POH/PC= 51102/59
Event # 43 - Packet # 22 - Diag 4 Ch Write: 072:07:46.579 POH/PC= 51103/59
Event # 44 - Packet # 23 - Diag 4 Ch Read: 072:07:47.229 POH/PC= 51103/59
Event # 45 - Packet # 24 - Event: A404 {Cal Fail - Log 1} 072:31:45.057 POH/PC= 51103/59
Event # 46 - Packet # 25 - Event: A407 {Directory Read Fail} 072:31:45.098 POH/PC= 51103/59
Event # 47 - Packet # 26 - Event: A404 {Cal Fail - Log 1} 072:31:47.009 POH/PC= 51103/59