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HP RDX No recovery snapshots have been created only on 2 tapes.

JCP413
Occasional Visitor

HP RDX No recovery snapshots have been created only on 2 tapes.

I have a customer who is using the HP RDX Removable Disk Backup System.  On 2 of the disks she gets an error saying No recovery snapshots have been created for 40 hours.  The other disks are fine.  This system is about 6 months old and was put in place by her previous IT guy who passed away a few months ago.  I was reading that start/stopping the HP-RDX service might help but my knee jerk reaction is there might be something wrong with the disks.  Before I suggest replacement, I thought it would be best to see if anyone else has run into this or has any other suggestions.  She told me they already replaced 1 disk since they've had it, but that was an unable to read/write error.  I find it hard to believe that there would be failure on 2 more disks already, but as with any electronics I know failure can happen immediately.  Thanks.