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HP surestore autoloader 1/9

andy_34
Occasional Contributor

HP surestore autoloader 1/9

Where can I get the drivers for this drive?

more info: brought this device a few days ago, and can't seem to use it because I can't find the drivers. using Veritas backupexec v7.3. no plans to upgrade the software.
4 REPLIES
CA538024
Honored Contributor

Re: HP surestore autoloader 1/9

Hi Andy,

Here is a document which outlines how to install the autoloader:

http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=hpsurestor21927&LC=information_storage&Tfile=lpg70537

Also, although the version (8.3) is different in this document than what you're using, the following document regarding Veritas Backupexec may offer you some suggestions as well:

http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=hpsurestor21927&LC=information_storage&Tfile=lpg70479

Finally, here is the download page for the Autoloader 1/9; perhaps you'll find what you're looking for:

http://www.hp.com/cposupport/swindexes/hpsurestor21927_swen.html

I hope this helps!

Kathy
andy_34
Occasional Contributor

Re: HP surestore autoloader 1/9

your reply didn't help. AGAIN, MY QUESTION IS : WHERE CAN I GET DRIVERS FOR THIS DRIVE?

I'm running Veritas Backupexec v7.3.
BR685969
Occasional Advisor

Re: HP surestore autoloader 1/9

There is no driver!

Sounds strange, but it is correct.

I bought one this thursday, and I attended work on friday 3 am. Yup... I was quite eager to install it.

There was no driver shipped with the drive. Ok, no problem... I would just search for one on the Net. Shure, HP would of course have one on their site!

But no. I called HP support at 8:00 am. (waited 35 min. to get through) and was told, that you have to use one that is provided with your backup software!

I reinstalled my backupexec, and the driver automatically got installed along with it.

This way, you should be able to fully control the drive.

I was told, that you could install the driver for Ultrium (if it is LTO like mine)

Hope this helps.
CA751078
Occasional Advisor

Re: HP surestore autoloader 1/9

Hi, please, do youn know witch is the drive inside into your autoloader?

May be you search the new SWdrive for backup driver.
Bye
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