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How to reset HP Surestore 818 Autoloader password to factory defaults

Markus Hock
Occasional Visitor

How to reset HP Surestore 818 Autoloader password to factory defaults

The password on my Surestore 818 Autoloader was changed from a very intelligent person, and is now not known any more. They forgot it.

How can I reset the Password
1 REPLY
Curtis Ballard
Honored Contributor

Re: How to reset HP Surestore 818 Autoloader password to factory defaults

First step is to download new firmware which should reset the password. I prefer 2.11 firmware but 2.12 is the latest. There is a minor change for move error recovery in 2.12.

Use LTT http://www.hp.com/support/tapetools and get firmware from web should automatically get the 2.12 firmware for you.

Repost if still having problems I'll monitor this thread.