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тАО09-02-2002 07:47 PM
тАО09-02-2002 07:47 PM
Surestore Autoloader 1/8 "Door locked"
When trying to export a tape using the front panel, nothing happens and the display says "Door locked".
Why?
After turning the unit off/on the tapes could be removed.
And, btw. the import/export command does not work from the Backup Exec device manager, nothing happens. Is this a known issue?
Regards, Ole Thomsen
Why?
After turning the unit off/on the tapes could be removed.
And, btw. the import/export command does not work from the Backup Exec device manager, nothing happens. Is this a known issue?
Regards, Ole Thomsen
2 REPLIES 2
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тАО09-04-2002 09:08 AM
тАО09-04-2002 09:08 AM
Re: Surestore Autoloader 1/8 "Door locked"
If you have it attached to a windows host the remote storage manager has probably claimed the autoloader. RSM will issue a reserve unit command which effectively locks it.
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тАО09-14-2002 02:13 AM
тАО09-14-2002 02:13 AM
Re: Surestore Autoloader 1/8 "Door locked"
The RSM service is running, but the device is disabled (state=not present).
It happens at a customer, and unfortunately i haven't been present when it happens, so far this is three times.
Yesterday i had the operator confirm that the autoloader wasn't in an error state when starting the export, and on a remote connection i could see that Backup Exec was not running any jobs.
Again, turning the unit off/on solved the problem.
I have a lot of other problems with Backup Exec and the robotics, but that's worth another thread... :-)
Regards, Ole
It happens at a customer, and unfortunately i haven't been present when it happens, so far this is three times.
Yesterday i had the operator confirm that the autoloader wasn't in an error state when starting the export, and on a remote connection i could see that Backup Exec was not running any jobs.
Again, turning the unit off/on solved the problem.
I have a lot of other problems with Backup Exec and the robotics, but that's worth another thread... :-)
Regards, Ole
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