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тАО05-13-2003 05:55 AM
тАО05-13-2003 05:55 AM
arcserve 6.61 with surestore 818 autoloader
Hello,
Every time we try to run a backup job the tape drive gives us the following error message:
"Hardware err 64h DRIVE_S_CMD_TOUT"
On the ARCserve activity log, it displays the following error message:
"E6300 Windows NT SCSI PORT Error [ABSL:3000 CMD:0h] SCSI Command Retry"
Every time we try to run a backup job the tape drive gives us the following error message:
"Hardware err 64h DRIVE_S_CMD_TOUT"
On the ARCserve activity log, it displays the following error message:
"E6300 Windows NT SCSI PORT Error [ABSL:3000 CMD:0h] SCSI Command Retry"
3 REPLIES 3
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тАО05-13-2003 05:58 AM
тАО05-13-2003 05:58 AM
Re: arcserve 6.61 with surestore 818 autoloader
Please help! Any info or advice is appreciated.
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тАО05-13-2003 10:03 AM
тАО05-13-2003 10:03 AM
Re: arcserve 6.61 with surestore 818 autoloader
SCSI command 0 is called 'test unit ready'. Try installing and testing autoloader with HP LTT http://h18006.www1.hp.com/products/storageworks/ltt/index.html
Eugeny
Eugeny
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тАО05-14-2003 09:03 AM
тАО05-14-2003 09:03 AM
Re: arcserve 6.61 with surestore 818 autoloader
The hardware error 64H indicates that the drive did not complete the requested command in the timeout period. The timeouts on the 818 are very long so this error usually means that the drive is not responding at all.
If you could run the LTT utility and attach a zipped support ticket it would help to diagnose the problem.
The most common cause of this error is that a damaged tape has been loaded into the drive causing the drive to drop it's leader. If this error is occuring on an unload try the "EMERGENCY UNLOAD" option in the front panel and see if you can get the tape out then do a visual inspection of the tape and the drive to check for a dropped leader. If you look in the drive and don't see what looks like a piece of tape attached to a hook, then the leader is dropped and the drive must be replaced.
If you could run the LTT utility and attach a zipped support ticket it would help to diagnose the problem.
The most common cause of this error is that a damaged tape has been loaded into the drive causing the drive to drop it's leader. If this error is occuring on an unload try the "EMERGENCY UNLOAD" option in the front panel and see if you can get the tape out then do a visual inspection of the tape and the drive to check for a dropped leader. If you look in the drive and don't see what looks like a piece of tape attached to a hook, then the leader is dropped and the drive must be replaced.
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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