"Error 4073: TapeAlert" in the software Data Protector Express

[greenkev]

Hello everybody,

I have a problem with a customer.

It concerns the backup of his server.

His server is a Windows Server 2003 Standard Edition Service Pack 1.

The core is an Intel Xeon CPU E3120 of 3,16 Ghz and the RAM is 2 Go.

At every backup, there is an error in Data Protector Express version 4.00-sp1 : "Error 4073: TapeAlert".

What is the solution of this problem ?

Thanks in advance for your help.

greenkev

[Torsten.]

See this thread:

http://h30499.www3.hp.com/t5/Tape-Backup-Small-and-Medium/Tape-drive-errors/td-p/1089465#.UNGIKXeYRvg


If there are write errors, first try new tapes, then use LTT to perform an assessment test.

[greenkev]

What options do i make for the LTT ?

[Torsten.]

http://www.hp.com/support/tapetools

do a drive assessment test, pull a support ticket and attach it.

Consider to involve hp support. Maybe the drive is bad.

[greenkev]

Thank you for your help.

I'm making the drive assessment test.

I will give you an answer at the end of the test.

[Rajanikant]

Hi,
This error means "The tape drive is having problems writing data. No data has been lost, but there has been a reduction in the capacity of the tape" and this is a hardware issue.