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ASR on BL460 G1

JP Gatt
Frequent Advisor

ASR on BL460 G1

I have a blade that did an ASR and I cannot find any clues as to why except the following log:

The system has rebooted from a Automatic Server Recovery (ASR) event.

User Action
Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action.

WBEM Indication Properties
AlertingElementFormat: 0 0 (Unknown)
AlertType: 5 0x5 (Device Alert)
BladeBay: "1"
BladeName: ""
Description: "The system has rebooted from a Automatic Server Recovery (ASR) event."
EnclosureName: ""
EventCategory: 16 0x10 (System Power)
EventID: "1"
ImpactedDomain: 3 0x3 (Enclosure)
IndicationIdentifier: "{7DD2198F-1341-4DBF-A3A8-DFA66A72851A}"
IndicationTime: "20100410080318.194000+120"
NetworkAddresses[0]: ""
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 111 0x6f (Timeout)
ProbableCauseDescription: "ASR Reboot Occurred"
ProviderName: "HP Recovery"
ProviderVersion: "2.4.0.0"
RackName: ""
RackUID: ""
RecommendedActions[0]: "Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action."
Summary: "ASR reboot occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2009.07.10"
SystemFirmwareVersion[1]: "2009.05.12"
SystemGUID: "34353334-3935-5A43-4A37-34303033314E"
SystemModel: "ProLiant BL460c G1"
SystemName: ""
SystemProductID: "435459-B21"
SystemSerialNumber: ""
TIME_CREATED: 129153530097373632 0x1cad8738af111c0

Does anyone have a clue of what the problem might be?
8 REPLIES
Michal N.
Advisor

Re: ASR on BL460 G1

Hello,

Can you please provide me with IML log of this blade (found in ILO web interface - Integrated Management Log), beside that, what is Onboard Administrator FW, ILO FW?

Ragards,
Michal
JP Gatt
Frequent Advisor

Re: ASR on BL460 G1

I will forward the logs tomorrow since I do not have system access right now.

However regarding Firmwares they are all to at least Firmware maintenance CD 8.70 or more recent, OA is 2.6, and PSP is 8.3. All the enclosure blades are up to this standard and there are no mismatches.

LarsW
Advisor

Re: ASR on BL460 G1

Hi,
install on your Windows the current
iLO 2 Management Controller Driver for Windows Server 2003
and
the Integrated Lights-Out Management Interface Driver for Windows Server

that was our problem.
new ilo2 firmware, but old ilo agents at windows

Lars
JP Gatt
Frequent Advisor

Re: ASR on BL460 G1

Hi Lars,

Thanks for your reply but ... no! :(

The drivers are already current!
BrianDoyle
Trusted Contributor

Re: ASR on BL460 G1

This is a known issue. I came across it last year with a customer.
Do you have Power Capping and is ASR switched off in the BIOS? The latter allowing Windows to save a dump file if happens again.
ASR shouldn't be on in my opinion if it's a mail server or has any database connected.

https://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1271936896025+28353475&threadId=1333579
JP Gatt
Frequent Advisor

Re: ASR on BL460 G1

Hi Yalla,

Power Capping is not enabled. However I am pondering on disabling ASR, since clearly it does not work as it should.
Michal N.
Advisor

Re: ASR on BL460 G1

Hello,

Please update ilo to version 1.81 and download newest ILO drivers - both interface and management driver.

Regards,
Michal
JP Gatt
Frequent Advisor

Re: ASR on BL460 G1

Michal .. That was already done prior to this incident.