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Re: BL460C reboot

 
Wkrp
Occasional Advisor

BL460C reboot

Hi
I have a Blade that every 6-7 days reboot with the next error:

The system has rebooted from a Automatic Server Recovery (ASR) event.; Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action.; AlertingElementFormat: 0 0 (Unknown)
AlertType: 5 0x5 (Device Alert)
Description: "The system has rebooted from a Automatic Server Recovery (ASR) event."
EventCategory: 16 0x10 (System Power)
EventID: "1"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{F94D5957-BA1A-40E5-8F66-F6A2F2A9CFB7}"
IndicationTime: "20090418230501.515000+120"
NetworkAddresses[0]: "192.168.1.11"
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 111 0x6f (Timeout)
ProbableCauseDescription: "ASR Reboot Occurred"
ProviderName: "HP Recovery"
ProviderVersion: "2.2.1.0"
RecommendedActions[0]: "Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action."
Summary: "ASR reboot occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2008.11.02"
SystemFirmwareVersion[1]: "2008.11.02"
SystemGUID: "00000000-0000-5A50-3738-4D5531343335"
SystemModel: "ProLiant BL460c G1"
SystemName: "Server01"
SystemProductID: ""
SystemSerialNumber: "PZ78MU1822"
TIME_CREATED: 128845623120312500 0x1c9c0695cf338b4

I changed I/O BOard 10 days ago but with no success.

Someone can help me?

Thanks
6 REPLIES 6
Gary Benavides Meza
Trusted Contributor

Re: BL460C reboot

What is the Onboard Administrator, iLO firmware version and the ROM Version? Check on this and also try running the latest PSP might be a driver.
Wkrp
Occasional Advisor

Re: BL460C reboot

last PSP is installed.
I try to disabling ASR to see more errors, but I can't.
James Kennedy_4
Trusted Contributor
James Kennedy_4
Trusted Contributor
Michael Barbere
Advisor

Re: BL460C reboot

I am seeing the same issue with a new SQL Server node. It will fail periodically with the smae error type.

Event Type: Error
Event Source: HP System
Event Category: System Power
Event ID: 1
Date: 4/26/2009
Time: 11:06:04 PM
User: N/A
Computer: xxxx
Description:
The system has rebooted from a Automatic Server Recovery (ASR) event.

User Action
Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action.

WBEM Indication Properties
AlertingElementFormat: 0 0 (Unknown)
AlertType: 5 0x5 (Device Alert)
BladeBay: "16"
BladeName: "xxx"
Description: "The system has rebooted from a Automatic Server Recovery (ASR) event."
EnclosureName: "xxx"
EventCategory: 16 0x10 (System Power)
EventID: "1"
ImpactedDomain: 3 0x3 (Enclosure)
IndicationIdentifier: "{AE9DEB60-DE55-4C14-A446-5F337A6A1105}"
IndicationTime: "20090426230600.906000-300"
NetworkAddresses[0]: "10.2.17.28"
NetworkAddresses[1]: "10.2.23.33"
OSType: 69 0x45 (Microsoft Windows Server 2003)
OSVersion: "5.2.3790"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 111 0x6f (Timeout)
ProbableCauseDescription: "ASR Reboot Occurred"
ProviderName: "HP Recovery"
ProviderVersion: "2.2.1.0"
RackName: ""
RackUID: ""
RecommendedActions[0]: "Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action."
Summary: "ASR reboot occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2008.11.06"
SystemFirmwareVersion[1]: "2007.04.05"
SystemGUID: "34333034-3533-5355-4538-303538504331"
SystemModel: "ProLiant BL465c G1"
SystemName: "xxx"
SystemProductID: "403435-B21"
SystemSerialNumber: "xxx"
TIME_CREATED: 128852787641718750 0x1c9c6ed7bb417de

For more information, please contact HP Support.


---------------------------------------------

We have downgraded the ILO2 version to 1.8.0.0 from 1.11.0.0 as recommended but I am still hesitant to make the node active again unti I am sure that this works.

I have attached a screenshot of my current VCA for the server. As is visible I am not at the current version for the HP StorageWorks Fibre Channel Adapter Kit for the x86 QLogic Storport Driver (1.4.0.1) and when I attempt to install the 1.7.1.2 I receive the following error:

Entry Details
Severity Informational

Task ID VCA1240848806
Date / Time 4/27/2009 11:13:46 AM
Message Smart Component, cp009698.exe, returned result code 3, no action taken.
Additional Data
---------------------------------------------------------------------------
Setup Session Beginning 4/27/2009 - 11:13:44 AM
---------------------------------------------------------------------------

Command Line Parameters Given: /force /silent

Name: HP StorageWorks Fibre Channel Adapter Kit for the x86
QLogic Storport Driver
New Version: 1.7.1.2

Beginning Silent Session...

The software is currently installed, but does not need to be installed on
this system.

Current Version: 1.4.0.1



Installation will not continue.

---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------


I am sorry to piggy back on this thread but it seemed similar and relevant to post here and continue the discussion with this issue.


Best Regards,

Michael Barbere

Michael Barbere
Advisor

Re: BL460C reboot

I have found an answer to my question as to why the QLogic patch would not apply.

It is due to the Windows 2003 SP-1 level I am at.

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01635481тМй=en&cc=us&taskId=125&prodSeriesId=1844104&prodTypeId=329290

I am still interested if anyone has further information about the randon ASRs however.

Thanks again,

Michael Barbere