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BL480c Smart Array P400i error 1783 lock up state

Dave Adamson
Occasional Visitor

BL480c Smart Array P400i error 1783 lock up state

We have a new c7000 enclosure with 3 x BL480's in. We have upgraded to the 512MB BBWC kit for the p400i - these are installed.

Problem I get is on boot on all servers I get the error:
1783-Slot 0 Array controller is in a lock-up state due to a hardware configuration failure.
(Controller is disabled until the problem is resolved)

I have tried going through the first time setups and rebooting a few times with no luck. The blades are new to us so possibly missing something very straightforward, any help appreciated.
3 REPLIES
Diego Castelli
Trusted Contributor

Re: BL480c Smart Array P400i error 1783 lock up state

Can you try replace the cache memory module?

take a look at the proliant servers troubleshooting guide:

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00300504/c00300504.pdf

anyway, first try removing the controller, removing the cache memory and the battery. Then reseat cache memory and the battery and reseat the controller.

Hope this helps.
Diego.
Diego C.

MS MCSA Server 2003

HP Accredited Integration Specialist
Dave Adamson
Occasional Visitor

Re: BL480c Smart Array P400i error 1783 lock up state

after going through taking the cache of and reseating previously i decided to revisit. Appears the problem was due to me being too careful and not putting enough force onto the cache module when installing.

Who feels a fool :-)
Dave Adamson
Occasional Visitor

Re: BL480c Smart Array P400i error 1783 lock up state

Diego - thanks for taking the time with the reply.