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C7000 OA update 2,02 -> 2,30 Can't see blades.

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Atomizer
Advisor

C7000 OA update 2,02 -> 2,30 Can't see blades.

Hey,

I have just updated the OA on our C7000 chassis from version 2.02 to 2.30.

However when I logged back into OA on the webinterface the front view showed no blades. The SAN og ethernet switches are shown as normal.

I then tried to pull all blades from the chassis and reattach them. This caused them to reappear in OA webinterface one by one. But after some time (Around 30 minutes) the blades dissapeared again. In the meantime I have powered them on and they are running in production now so I can't pull and reattach them again.

When telnetting to the OA I can see the servers by issuing show server all.

Any help is appriciated.
16 REPLIES
Timothy Cusson
Valued Contributor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Quick fix. Remove the OA module, wait at least 10 seconds then insert it.

PS: If you have two OA modules, verify they are both at the same firmeware level.
kris rombauts
Honored Contributor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Hi,

did you first verified the version of the servers iLO firmware and updated them to the required min. version like explained in the release notes ? V1.60 is minimum version requried when running OA F/W 2.30.



In the mean time OA F/W V2.30 is replaced by V2.31 but just for a minor fix related to language settings in the browser.

See release notes here:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=3188465&swItem=MTX-19378b1d89994404af9c30a820&prodNameId=3188475&swEnvOID=1005&swLang=13&taskId=135&mode=4&idx=2


HTH

Kris
Adrian Clint
Honored Contributor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Atomizer
Advisor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

I have updated all blades using the firmware CD 8.20 prior to updating the OA. That includes the ILO version 2.60.

Is there any way I can check from CLI what version of ILO there is on the servers?

I really need your help on this. :(

Thanks
kris rombauts
Honored Contributor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Telnet into the OA and run this CLI command:

show server info X (X = bay number server blade)

At the end you will see information like the one below :

Management Processor Information:
Type: iLO2
Name: ILOxyzxyzxyz
Firmware Version: 1.61 Aug 31 2008
IP Address: xx.yy.xx.yy
MAC Address: 00:1B:4B:D2:69:60
Atomizer
Advisor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

I think we are narrowing down on the problem.

Prior to the update I checked the content list of the firmware cd 8.20. According to this ( ftp://ftp.compaq.com/pub/products/servers/management/smartstart/FWCDContent820.pdf ) document ILO is in version 1.60. However the above command showed that only ILO version 1.50 is installed on all blades.

I then booted one of the blades on firmware CD 8.20 again to check what version it would install and it said ILO version 1.50. (Which was already installed.)

So I think we have found the problem now. The question now is, how do I fix this?

The servers are running VMware if I for some reason need to flash ILO manually. Any help is much appreciated.

Best Regards
Terri Harris
Honored Contributor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Did you update the OA directly from 2.02 to 2.30?
Atomizer
Advisor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Yes I did update it directly. I couldn't find any documents telling me that I needed steps to update.

But I still believe the problem is related to the ILO firmware being in version 1.50 when the 2.30 (2.31) requires ILO version 1.60.

I see now that version 8.30 of the Firmware CD has arived. I will try this version tomorrow.

But since I'm running out of time on this I would like to know how to flash the ILO manually when I'm using Vmware on the blade servers. How do I do that if the ILO from the firmware CD 8.30 is still only version 1.50.
Timothy Cusson
Valued Contributor
Solution

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

How to manually update iLO firmware on a ESX/VMware server using the Windows online ROM Flash component.

- goto hp, support & drivers, product=bl460c
- Operating system = Windows 2003
- select Firmware - Lights-Out Management
- select Online ROM Flash Component for Windows - HP Integrated Lights-Out 2
(current verson 1.61b)
- click download, SAVE cp009768.exe to a folder
- open folder, double click cp009768.exe
- click Extract... (not Install)

You will now have the binary firmware file ilo2_161.bin in a folder.

Web into the iLO, select administration, firmware update, simply browse to the above ilo2_161.bin

The iLO2 will reboot and come back online in about 60 seconds. This will not reboot the ProLiant server.

TC


Atomizer
Advisor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Thanks for your help so far.

I have now successfully updated all blades to 1.61 ILO. But the problem still remains. If I pull the OA from the chassis and wait 10 seconds and then reattach it it finds the blades and shows them but then after some seconds they dissapear again.

I have only one OA so this is not a redundancy problem.
Cederberg
Honored Contributor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Tried to clear your browsers cache? some times after upgrade the cache makes the browser use som old "commands" to display the content of the OA
Atomizer
Advisor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Hey,

I tried to clear the cache and also tried accessing it from a server that has never accessed the OA before but still the same.

However I managed to get this working by downgrading the firmware of the OA to version 2.25.

It told me that it would need to reset the configuration for the downgrade to work but when it came back after the reboot the configuration was intact. After this downgrade all blades are visible and have stayed visible in OA for ~12 hours now.

I won't update to version 2.30 or 2.31 but wait for a future release.

I hope this can help other that may encounter the same issue.

Thanks to all for your help and I'll try to figure out how to give you some points. (Im not familiar with the point system in here)

Best Regards
Cederberg
Honored Contributor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Well then maybe it's a problem with your config file for OA or something. Just spitballing here but you upgraded from 2.02 to 2.30 and there have been a few "major" changes to the config file and OA firmware. maybe it was to big a step to make at once.

Another thing.. after you upgraded the ILO's did you reflash the OAs with 2.30? heard from a HP tech that it could be a problem if you flash the OA first and ILO second..
Atomizer
Advisor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

After I upgraded the ILO I tried pulling the OA from the chassis and reflashed 2.31 but still the same.

Maybe you are right about it being too big a step but I would expect that to be clear from the release notes but I don't belive it was. I could easyly be wrong though. :)
Blazhev_1
Honored Contributor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Hi,

If you have 2 OAs transit from active to standby and then again.

Regards
Prabhu Raj
Frequent Advisor

Re: C7000 OA update 2,02 -> 2,30 Can't see blades.

Hi,
The problem is not with the Firmware but with the update process.

You should update from 2.02 to 2.2x before updating 2.3x.

Only then there will not be any issues.