C7000 powersupply degraded since firmwaer 2.41

[Johan Lievens]

I upgraded my BladeSystem c7000 Onboard Administrator to firmware 2.41. Since then all powersupplies have status degraded.

The diagnostic information for the powersupply shows a field "hpoa:callHPNonInfo" with a yellow exclamationmark.

Is 2.41 not bug-free ?

[Phil uk · Accepted solution]

Hi,

Have a look at the "Fixes" link.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=1844065&swItem=MTX-4f43215688734d8282d116ba51&prodNameId=3692952&swEnvOID=1005&swLang=13&taskId=135&mode=4&idx=3

It states the below. So it may be advising you that you need your Power Supplies changed by HP

"Detect and notify users of a customer advisory on HP c7000 power supplies. See customer advisory c01519680 for more information."

Regards,
Phil

[Jimmy Vance]

If you don't clear your browser cache after doing the update, the OA will just report a degraded condition. Once you clear the cache, the OA will report the Customer advisory you need to look at which is here

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01519680

This link is for the replacement program and has a tool to test your enclosures. I couldn't get the tool to work and used the visual check on the manufacture date to verify mine needed replacing (28 power supplies)

https://h30090.www3.hp.com/pcc-CPS/

[GORDITO]

Johan,

You can use the attached tool to scan your C7000 enclosures to identify which power supplies need to be replaced.

[Johan Lievens]

There is a case opened now with HP support to replace the powersupplies

thx to all