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C7000 powersupply degraded since firmwaer 2.41

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Johan Lievens
Occasional Visitor

C7000 powersupply degraded since firmwaer 2.41

I upgraded my BladeSystem c7000 Onboard Administrator to firmware 2.41. Since then all powersupplies have status degraded.

The diagnostic information for the powersupply shows a field "hpoa:callHPNonInfo" with a yellow exclamationmark.

Is 2.41 not bug-free ?
4 REPLIES
Phil uk
Honored Contributor
Solution

Re: C7000 powersupply degraded since firmwaer 2.41

Hi,

Have a look at the "Fixes" link.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=1844065&swItem=MTX-4f43215688734d8282d116ba51&prodNameId=3692952&swEnvOID=1005&swLang=13&taskId=135&mode=4&idx=3

It states the below. So it may be advising you that you need your Power Supplies changed by HP

"Detect and notify users of a customer advisory on HP c7000 power supplies. See customer advisory c01519680 for more information."

Regards,
Phil
Jimmy Vance
HPE Pro

Re: C7000 powersupply degraded since firmwaer 2.41

If you don't clear your browser cache after doing the update, the OA will just report a degraded condition. Once you clear the cache, the OA will report the Customer advisory you need to look at which is here

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01519680

This link is for the replacement program and has a tool to test your enclosures. I couldn't get the tool to work and used the visual check on the manufacture date to verify mine needed replacing (28 power supplies)

https://h30090.www3.hp.com/pcc-CPS/




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GORDITO
Occasional Advisor

Re: C7000 powersupply degraded since firmwaer 2.41

Johan,

You can use the attached tool to scan your C7000 enclosures to identify which power supplies need to be replaced.
Johan Lievens
Occasional Visitor

Re: C7000 powersupply degraded since firmwaer 2.41

There is a case opened now with HP support to replace the powersupplies

thx to all