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Device is reporting an internal degraded status (BL460)

 
Owe Ericson
Occasional Advisor

Device is reporting an internal degraded status (BL460)

Hello.

I am experiencing this "Device is reporting an internal degraded status" problem.
Server has Windows 2003 enterprise edition, sp2

I found this error within Onboard Administrator in the enclosure.
(Attached IMLog file)
Please advice.

Best regards,
:) Thomas Rudolph
Phone: +46 52 49 36 84
email: thomas.rudolph@hp.com
3 REPLIES
Cederberg
Honored Contributor

Re: Device is reporting an internal degraded status (BL460)

Hi!

Looks like two faulty DIMMs. If Firmware is updated to Latest. Change the DIMMs that the IML Log is reporting.
((Processor 1, Memory Module 6))
((Processor 1, Memory Module 2))
Cederberg
Honored Contributor

Re: Device is reporting an internal degraded status (BL460)

if it's a G6 then update to the following BIOS Version.

The bios version 2010.01.14 (5 Feb 2010) has a fix for the problem.

"Resolved an issue which could cause correctable memory error threshold events or uncorrectable memory errors. This issue does not indicate a data issue with the DIMM and the System ROM upgrade will completely resolve this issue."
marcus1234
Honored Contributor

Re: Device is reporting an internal degraded status (BL460)

update firmware as suggested and then reseat dimms

move dimms around notice is it always the same 2 slots with issues

if so run offline diagnostics with psp software cd version 8.3 run feks 20 cycles..

and check results

points appreciated :)