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тАО01-07-2009 02:43 PM
тАО01-07-2009 02:43 PM
I feel better from the above rant, but if anyone has any good "back-door" numbers that would help in the future, I'd appreciate it.
Solved! Go to Solution.
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тАО01-07-2009 06:07 PM
тАО01-07-2009 06:07 PM
SolutionPlease come back, and post your question or issue here. Maybe you can get an answer quicker that way. That way, the answer will be available here for the next person with the same issue.
Infrastructure Architect
HP
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тАО01-08-2009 06:10 PM
тАО01-08-2009 06:10 PM
Re: General rant about HP Tech support (maybe someone can help)
If you insist on using the phone, you can get a critical support contract for your most important systems. But this costs big money. Very big money. But it's worth it. I had such contracts at a previous job and believe me, I didn't waste time waiting in line or getting someone who's first task is to follow a script telling me to reboot and update my firmware. When I opened a call, the 1st level directly initiated a con call with the 2nd level and any problem was resolved quickly.
Good luck
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тАО11-20-2023 10:05 AM
тАО11-20-2023 10:05 AM
Re: General rant about HP Tech support (maybe someone can help)
Greetings from the future. What I would give to have the support HPE put out in 2009 now. Now we have a chatbot that talks in circles and a support team that reads from a script. Think you are getting somewhere with a higher teir of support? NOPE! they are outsourced to professionals with thier hands tied away from offical answers. All support gets you nowdays is "send us logs" "update to firmware XX" "did you try the thing you said you had already tired?" HPE is just trying to automate responsiblity away. No real thinking expert to help. HPE too big to be of any help and too big to care.