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HP_SUM 7.91 discovery manager hangs - C7000 / bl460c / Ws2003R2 + Citrix PS4.5 FR1

topcpa
Occasional Contributor

HP_SUM 7.91 discovery manager hangs - C7000 / bl460c / Ws2003R2 + Citrix PS4.5 FR1

Hello,

We are trying to upgrade our bl460c firmware with HP Software Update Manager / Firmware Maintenance CD 7.91 from Windows 2003. (Upgrading offline from the CD works fine.) However, whether locally or remotely, the discovery manager process hangs (hpsum_discmgr.exe) and discovery fails.
We tried to change regional settings from French to English (US), as mentioned in other threads, but it doesn't help.
There's a log file "discmanager.trace" in %temp%\hpsum which ends with :
xml.cpp[188]: ERROR: Unable to parse XML string
Error Message: error occurred while parsing element
Line 1, Column 1

Anyone with the same problem here ?
Should we wait for an update ?

J-N Perrimbert - CPA
2 REPLIES
Michael Garner_1
Honored Contributor

Re: HP_SUM 7.91 discovery manager hangs - C7000 / bl460c / Ws2003R2 + Citrix PS4.5 FR1

Please attach the files from the %TEMP%\hp_sum directory (zipped) to this issue. We'll take a look at them and try to determine why you are seeing the failure.

Thanks,
Michael Garner
HP HPSUM Development Team
topcpa
Occasional Contributor

Re: HP_SUM 7.91 discovery manager hangs - C7000 / bl460c / Ws2003R2 + Citrix PS4.5 FR1

Hello,
Here are the files. I haven't included DLLs and EXEs but they are listed in "other files.txt"
Since my previous post I used "HP Remote Deployment Utility" from SmartStart CD 7.90 to deploy the fw updates remotely.
Thanks for your help.
Best regards,
J-N Perrimbert