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BladeSystem - General
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Onboard Administrator - Blade information tab does not work

 
Sherida LeClair
Occasional Advisor

Onboard Administrator - Blade information tab does not work

Hi there,

We have a C7000 Blade enclosure with 15 blades installed. All 15 blades have, until as recently as 3 days ago, all reported their information on the information tab in the OA. Today, I can get the information for some... but not others. I know that this is not a really big deal, but I am afraid that it might be a symptom of a larger issue with the OA or the midplane ... and it really is a pain as we are not real close to our gear.

I have rebooted several of the blades that were not showing their info and I have reset the OA. No change.

If anyone has any ideas I'd love to hear them.
16 REPLIES
Raghuarch
Honored Contributor

Re: Onboard Administrator - Blade information tab does not work

What message are you seeing next to informational Icon? can you add screen shot of the message? Do you see anything suspicious in the OS syslog?
Ken Henault
Honored Contributor

Re: Onboard Administrator - Blade information tab does not work

I have seen many strange issues like this fixed by reseating the OA tray. Not just the OAs, but the tray they sit in. This will require that the OAs are removed first, then the tray, then reseat everything. This can be done without disrupting the servers.

I've seen this fix so many strange issues that I now make it part of my install to reseat every OA tray during the install. They just seem to have an issue when in transit. Once reseated the issues don't come back.

I hope this helps with this issue.
Ken Henault
Infrastructure Architect
HP
Sherida LeClair
Occasional Advisor

Re: Onboard Administrator - Blade information tab does not work

Hi there,

THere are no errors. After I click on the tab, it just sits there trying to load. It never errors. It actually continued trying all night.
Ken Henault
Honored Contributor

Re: Onboard Administrator - Blade information tab does not work

That still is an error condition. Please try reseating the OA tray, and let us know how you make out.
Ken Henault
Infrastructure Architect
HP
Sherida LeClair
Occasional Advisor

Re: Onboard Administrator - Blade information tab does not work

Will do. Will let you know.
Terri Harris
Honored Contributor

Re: Onboard Administrator - Blade information tab does not work

I'd certainly check the iLo revs on all the blades and the OA fw revision. Even if it was working ok, to report accurate info the OA needs to communicate with each blade via the iLo.

Assuming these are not Integrity (BL860c & BL870c), the iLo should be 1.61 or the current 1.70. The OA should be 2.31.

If you do need to update, update all the iLOs first. Or if its ok for the OA to reboot blades as needed. use the new BladeSystem Firmware Deployment Tool (FDT):
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=1842750&swItem=MTX-a95ca55b3cc44183bfaff7a8fe&prodNameId=3288156&swEnvOID=1005&swLang=8&taskId=135&mode=4&idx=1

This tool will update all the blades in the enclosure.
Sherida LeClair
Occasional Advisor

Re: Onboard Administrator - Blade information tab does not work

Hey Teri,

Great thought but we are at 1.7 and 2.32.

Thanks!
Terri Harris
Honored Contributor

Re: Onboard Administrator - Blade information tab does not work

Then I would agree with reseating the OA modules & OA tray, all are hot-plug. If that doesn't fix the issue, generate a OA inventory report & email it to me. It will include the OA System Log. Cheers
terri.harris@hp.com
Sherida LeClair
Occasional Advisor

Re: Onboard Administrator - Blade information tab does not work

Thanks a lot. Will try that on the weekend and let you know.
Sherida LeClair
Occasional Advisor

Re: Onboard Administrator - Blade information tab does not work

Well I reseated the OAs and the tray and no improvement. I see now that I am not getting the power and thermal info for the enclosure either.

I took one blade (from bay 10) that was not working and moved it into a bay where the blade was working (bay 6) and found that it now worked. The blade from bay 6 that had been working ... I moved to bay 10 and it no longer worked. In fact I cannot power it up. So I took the blade that was now working in bay 6 and tried it in the bays that were not populated and learned that we have 8 bays that will show the information and 8 that will not. I am thinking that we may be looking at a midplane issue.
Raghuarch
Honored Contributor

Re: Onboard Administrator - Blade information tab does not work

if it is a Mid Plane issue, The PINS on the back of your Blade will be Damaged. Check the Mid Plane Pins if they are damaged don't Insert any Blade in that Slot.

Can you attach a screen shot of the problem (Onboard Administrator - Blade information tab does not work ) and Syslog ...
WM_2
Occasional Visitor

Re: Onboard Administrator - Blade information tab does not work

We have the same issue.C7000 Enc, mixture of 460c, 480c and 465c. OA is at 2.41. All ILOs at 1.70. System ROM Various.
No pattern (not peculiar to chipset). Some Information available/some not across three separate linked enclosures..
Just noticed this. No remedial action taken as yet.
Adrian Clint
Honored Contributor

Re: Onboard Administrator - Blade information tab does not work

It may be a mid plane issue...but not a fault. Look at the 4 silver crews that hold in the backplane on the rear of the chassis. Do the clips the screws hold in look parallel to the back of the chassis or are they at a slight angle. If at a slight angle the whole chassis backplane may need reseating.

I had an enclosure that worked perfectly and then I started to get missing iLO connections and errors as above. I did the following and it fixed it.

My fix.
Pull out all the way the middle two PSUs. Pull out slighty the other PSUs and all blades.Pull out all Fans.
Pull out slightly all interconnects.
Pull out slightly the OA Tray.
Unscrew the 4 screws holding in the chassis.
Pull out the chassis a little and then push it back in hard and forcefull. Screw the 4 screws tight.
Replace/reseat all parts.

You can try this without unseating all the parts.... but the force needed is considerably more.
Frank Petrarca
Occasional Visitor

Re: Onboard Administrator - Blade information tab does not work

You never indicated what revision of OA firmware you were running.

The latest is 2.41, but I just solved a very strange issue at a customer site today by downgrading both OA's on at a time to revision 2.32.

Backup your configuration script/settings first, then get your OA firmware to Revision 2.32.

That probably isn't a mid-plane problem either. It is either OA firmware or an OA issue of some sort.
You are only coming through in waves.. Your lips move, but I can't hear what you're saying..
WM_2
Occasional Visitor

Re: Onboard Administrator - Blade information tab does not work

Further to my last post I noticed that my port status view was also failing with error
"the call function pointer did not a valid function"

The fix for this and, as it turned out, my information tab issue was clearing my IE browser cache.
Hopefully this will fix your issue too!
WM_2
Occasional Visitor

Re: Onboard Administrator - Blade information tab does not work

Further to my previous post
error message should read:
"The call function pointer did not reference a valid function"