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Onboard Administrator firmware update failed 'Could not update the firmware with the submitted'

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MS Inf
Occasional Advisor

Onboard Administrator firmware update failed 'Could not update the firmware with the submitted'

Receive error message trying to update firmware on the OA. Had issue trying to upgrade from 2.25 to 2.31. Only way I could get modules to successfully upload was to physically remove one while upgrading the other. Trying to upgrade from 2.31 to 2.32 and getting same error message. Opened case with HP. Support has had me replace the OA tray which didn't fix issue. In the process of replacing the OA modules. Anyone else seen/fixed this issue?
8 REPLIES
Raghuarch
Honored Contributor

Re: Onboard Administrator firmware update failed 'Could not update the firmware with the submitted'

I assume it is failing on Active OA?

Can you upload the syslog of the active OA or the failing one?
MS Inf
Occasional Advisor

Re: Onboard Administrator firmware update failed 'Could not update the firmware with the submitted'

Same error no matter which OA is active. Attached is the log
Raghuarch
Honored Contributor

Re: Onboard Administrator firmware update failed 'Could not update the firmware with the submitted'

I assume you've tried Resting the Active OA as mentioned in the syslog.

you can try Factory reset. Make sure you save the config file before, once the OA is back you can upload the same.
MS Inf
Occasional Advisor

Re: Onboard Administrator firmware update failed 'Could not update the firmware with the submitted'

Tried reseating everything and replaced the OA system tray. Would like to find fix without having to reset/restore config unless that is the fix. HP is shipping new OA module to see if a hardware replacement fixes issue.
Raghuarch
Honored Contributor

Re: Onboard Administrator firmware update failed 'Could not update the firmware with the submitted'

Remove Stand-by OA, And try updating the Active with new image.
It will work most of the times.

Does it help?


JKytsi
Honored Contributor
Solution

Re: Onboard Administrator firmware update failed 'Could not update the firmware with the submitted'

I had/have same issue. It looks corrupted download. Downloaded to another machine and tried update there --> worked
Remember to give Kudos to answers! (click the KUDOS star)

You can find me from Twitter @JKytsi
MS Inf
Occasional Advisor

Re: Onboard Administrator firmware update failed 'Could not update the firmware with the submitted'

Downloaded a fresh copy of the firmware file and still getting error message.
MS Inf
Occasional Advisor

Re: Onboard Administrator firmware update failed 'Could not update the firmware with the submitted'

Replaced standby OA module. OA GUI showed a firmware mismatch and a Resynchronize Firmware button. Clicked button and synchronize failed. Reuploaded *.bin file and it successfully flashed new module. Ran upgrade to newest firmware 2.32 with both modules inserted and it completed successfully. Problem resolved.