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P400 controller error on SB40c

[Charlie Brown]
Occasional Visitor

P400 controller error on SB40c

Hi,
I have a storage SB40c which is attached to BL460c. Today one of my server unexpectedly gave an error on the controller P400. My monitoring tool showed all 6 Disks inside SB40c for being down. The server was UP, the Windows Drive was accessible but I was not able to open any files or copy any files from this storage.
I rebooted the server and everything is back to normal.
Below are the errors details;


Event Type: Warning
Event Source: HpCISSs2
Event Category: None
Event ID: 129
Date: 12/31/2010
Time: 5:35:19 AM
User: N/A
Description:
The description for Event ID ( 129 ) in Source ( HpCISSs2 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: \Device\RaidPort0.

Event Type: Error
Event Source: HpCISSs2
Event Category: None
Event ID: 11
Date: 12/31/2010
Time: 5:35:31 AM
User: N/A
Description:
The driver detected a controller error on \Device\RaidPort0.

What might be the cause and what can I do to avoid it?
Thank you very much,
CB
2 REPLIES
Torsten.
Acclaimed Contributor

Re: P400 controller error on SB40c

First I would check the firmware of all components involved, see also

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=3709945&prodSeriesId=3236380&swItem=MTX-9a4b961a955841c6b974fcc0e6&prodNameId=3236381&swEnvOID=54&swLang=8&taskId=135&mode=4&idx=1

Hope this helps!
Regards
Torsten.

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S_Logan
HPE Pro

Re: P400 controller error on SB40c

Hi Charlie,

For Event ID 11:
Please update the Storage Controller driver and Windows storport driver to the latest.

For event ID 129:
http://support.microsoft.com/kb/915858

HTH,
Regards,
Surendar
I work for HPE

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