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Power Supply Status Unknown

KDoran
Occasional Advisor

Power Supply Status Unknown

Hi everyone,

I'm getting this error message sent from our OnBoard Administrator for our C-Class blades.

It has come several times and I can't find anymore information on it to identify the problem. We do have dynamic power enabled, so I assumed once a supply went into power save mode maybe it sent this? The email is below, any help would be appreciated!

EVENT (05 Oct 05:22): Power Supply #6 Status has changed to: Unknown.

Enclosure, "1", has detected that a power supply in bay 6 has changed from status OK to Unknown.

Onboard Administrator URL: https://172.19.118.129/


- PLEASE DO NOT REPLY TO THIS EMAIL -
14 REPLIES
Raghuarch
Honored Contributor

Re: Power Supply Status Unknown

Hi Doran,

The Earlier version of OA had that issue.
it is addressed in the below version.
Please refer to the release notes.
http://h18023.www1.hp.com/support/files/server/us/revision/9694.html

What version of the OA r u using?

Regards,
Raghuarch

Raghuarch
Honored Contributor

Re: Power Supply Status Unknown

Hi Doran,

If you are using the latest firmware.
can you execute this command in Command Line interface. "update show tray".

what is the tray version you are seeing in that.
If the Version doesn't match New Version execute the command.
"update device tray"

Regards,
Raghuarch


KDoran
Occasional Advisor

Re: Power Supply Status Unknown

Hey Raghuarch,

The version of OA is 2.02

Where would I find the Command Line Interface?

Thanks,
Kevin
Raghuarch
Honored Contributor

Re: Power Supply Status Unknown

Hi Doran,

You have to do a Telnet or SSH to the OA.
use utility Putty or Windows Command line interface.

Start --> Run --> cmd --> Telnet " OA IP"

Regards,
Raghuarch
KDoran
Occasional Advisor

Re: Power Supply Status Unknown

Looks like they are the same version:


RICFDCOA351A> update show tray

Device Name Location Version NewVersion
-----------------------------------------------------------------------------------
TRAY | BladeSystem c7000 Onboard Administrator Tray | - | 1.2 | 1.2
Raghuarch
Honored Contributor

Re: Power Supply Status Unknown

Hi Doran,

I am out of ideas at the moment. will update you if I have something.

Regards,
Raghuarch
Raghuarch
Honored Contributor

Re: Power Supply Status Unknown

Hi Doran,

Is it always Power supply 6.
sometimes you see this issue if the power
supply is overheated. it will automatically shut sown and come back.

Can you see in the syslog for the Time difference between when it goes to Unknown and comes back as OK.

If it is within a minute ..then you may be right that it is due to Dynamic Power saving Switching. or it may be a heating issue.

Regards,
Raghaurch


Michael Oberholtzer
Occasional Advisor

Re: Power Supply Status Unknown

I have the same issue on two enclosures running OA firmware 2.01. I am planning to upgrade to 2.04.

I run the 'update show tray' command. It shows version 1.2. Should this match the OA? What is the latest tray version, and where do I find the update? I am familiar with updating the OA firmware.

Thanks
Mike
Raghuarch
Honored Contributor

Re: Power Supply Status Unknown

Hi Mike,

This is the power Pic Firmware.

No it should not match with the OA. OA firmware is different and the Powersupply PIC Firmware is different.

The latest version of the Power PIC is 1.2.

OA firmware always contains the latest firmware for all the components EX: FAN, Power supply and LCD Display.

you can refer to help of the command "Update show" and "Update Device All" for more details.

Regards,
Raghuarch
Adrian Clint
Honored Contributor

Re: Power Supply Status Unknown

Try swopping the PSU with the one in slot 1.

PSU 6 will be the last one to turn on when in any sort of power saving mode.

Does the problem move with the PSU?
KDoran
Occasional Advisor

Re: Power Supply Status Unknown

I'll try the swap and see if it comes up. It is very intermittent though so it may be a while before I get any notification.
Blazhev_1
Honored Contributor

Re: Power Supply Status Unknown

Hi,

after swapping did the error move with the PSU and did the firmware update to 2.04 solve the problem?

Regards,
Pac
Michael Oberholtzer
Occasional Advisor

Re: Power Supply Status Unknown

I upgraded all my enclosures to 2.04 and have not seen this error since. Here's hoping that resolved it.
KDoran
Occasional Advisor

Re: Power Supply Status Unknown

One of the regional HP Sales guys told me that the newest firmware would fix it. I'm also going to upgrade our chassis and see what happens.