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c7000 missing fan 9 issue

Koopa
Frequent Advisor

c7000 missing fan 9 issue

I have a fully populated c7000 enclosure all 12 fans installed. the fans all look healthy and green at the rear. The Insight display shows no fan installed in slot 9 and that fans 3 and 8 are in the wrong locations. We have replaced all 3 fans but still have the issue. Any ideas on what options we have, we currently running OA 2.25, but the customer I work for is quite funny upgrading firmware.

 

I am trying to get them to upgrade the firmware, failing that I can only assume a midplane replacement, any other ideas greatly appreciated.

 

Thanks

 

Koopa79

3 REPLIES
chuckk281
Trusted Contributor

Re: c7000 missing fan 9 issue

Let's start out with correcting 1 issue:

 

1. There only 10 fans in a c7000

 

I will see if there are any know OA issues with fans that could be causing this.

 

Koopa
Frequent Advisor

Re: c7000 missing fan 9 issue

yes sorry your correct, sorry been working nights, and not had much sleep

Stevem
Frequent Advisor

Re: c7000 missing fan 9 issue

I would suggest reseating the OA and the OA tray, before replacing any other parts.

 

Simply remove the OA (both if there are 2) slide the OA tray out 2 inches, wait a moment, then firmly reseat the OA tray and then re-insert the OA(s).  Give the OA time to restart, login and check to see if the error has cleared.