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can't upgrade BL460c G6 Power Management Controller firmware

 
Tadanori Minamizawa
Occasional Contributor

can't upgrade BL460c G6 Power Management Controller firmware

Hello,
I can't upgrade the firmware of the BL460cG6 Power Management Controller. The error message:
"The software is not supported for installation on this system."

"Unable to communicate with the Power Management Controller. You may be able to correct this problem by cycling power. You must physically disconnect all power, not just press the power button. If this is a blade server, you must remove and reinsert the blade."

I tried remove/reinsert again, again, again ..... but ......

This clustre using 64 units. 50 units are success, 14 units are failed. The motherboard(P/N: 531221-001) of these 14 unis are Rev. 'A09'. Another group(can upgarde PMC f/w) has Rev. 'B03' motherboard.

How can I upgrade the firmware...?
9 REPLIES
marcus1234
Honored Contributor

Re: can't upgrade BL460c G6 Power Management Controller firmware


hi tadanori please refer to

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01874566〈=en&cc=us&taskId=101&prodSeriesId=3884113&prodTypeId=15351



special note
HP ProLiant Server Blades - Power Management Controller Firmware UPGRADE NOT NECESSARY if Running Version 0.5


This is how we thank in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33
Tadanori Minamizawa
Occasional Contributor

Re: can't upgrade BL460c G6 Power Management Controller firmware

mark-san(?),

OA reports:
"Wrong Power Management Controller Version"
"The power management controller firmware on this blade must be upgraded. Please see customer advisory c01668472."

And "show server info all" command returns:

"Power Management Controller Version: Not Available"

Can I ignore these messages?
sahnia
Advisor

Re: can't upgrade BL460c G6 Power Management Controller firmware

Hi Tadanori,

With regard to Power management controller, if you are ready to accept the and deal with following 5 issues mentioned in the attached advisory then you can surely ignore the message related to PMC and continue working on the blade server.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01668472&jumpid=reg_R1002_USEN

This is how we thank in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33
Tadanori Minamizawa
Occasional Contributor

Re: can't upgrade BL460c G6 Power Management Controller firmware

sahnia-san,
The customer reject to accept the issues.
We must update the firmware.
hungry
Frequent Advisor

Re: can't upgrade BL460c G6 Power Management Controller firmware

Hajimemashite!

Please re-read the advisory carefully the solution is given ***here***:


RESOLUTION
To prevent the issues described above from occurring, HP is requiring affected HP ProLiant c-Class server blades running Power Management Controller Firmware Version 0.7 to be immediately upgraded to Power Management Controller Firmware Version 3.4B (or later).

IMPORTANT: The Power Management Controller Firmware Version 3.4B flash update components require iLO 2 Firmware Version 1.78 (or later) to be installed on the server before attempting to update the Power Management Controller Firmware. If an iLO 2 firmware version prior to revision 1.78 is installed on the server, the iLO 2 firmware MUST be updated first.

Perform the following steps to obtain the latest iLO 2 firmware version:

Click on the following URL:

http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Type "iLO 2" in the product box and then press the ENTER key.
Click on "HP Integrated Lights-Out 2 (iLO 2) Firmware."
Select the appropriate operating system.
Click on Firmware - Lights-Out Management .
Locate Firmware Version 1.78 (or later) and then choose the desired firmware upgrade method.
To upgrade to the latest Power Management Controller Firmware, perform the following:

************************************************************************************************************************************************************************************
IMPORTANT: Due to the issue with version 0.7 of the Power Management Controller firmware, it is possible that an attempt to update the firmware may fail and the following message may be displayed:

The software is not supported for installation on this system.

Unable to communicate with the Power Management Controller.
You may be able to correct this problem by cycling power. You must
physically disconnect all power, not just press the power button.
If this is a blade server, you must remove and reinsert the blade.

If this condition occurs, the server blade must be removed and reinserted into the enclosure. Pressing the power button is not sufficient. Although extremely rare, it may be necessary to remove and reinsert the server blade two or three times, until the above message is no longer displayed when updating the firmware.

Click on the following URL:

http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Type in the name of the appropriate ProLiant server or ProLiant server blade.
Select the appropriate operating system.
Select the Firmware category.
Select version 3.4B (or later) of the Power Management Controller Firmware and click the "Download" button.
************************************************************************************************************************************************************************************

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01668472&jumpid=reg_R1002_USEN
You got a dream... You gotta protect it. People can't do somethin' themselves, they wanna tell you you can't do it. If you want somethin', go get it. Period. - Pursuit of Happyness
hungry
Frequent Advisor

Re: can't upgrade BL460c G6 Power Management Controller firmware

My apologies, I didn't read your post carefully enough, you already followed up on the advisory.

I would advice you to raise a call at HP to replace the systemboards or have the fw repaired by a hardcore engineer.

You got a dream... You gotta protect it. People can't do somethin' themselves, they wanna tell you you can't do it. If you want somethin', go get it. Period. - Pursuit of Happyness
Tadanori Minamizawa
Occasional Contributor

Re: can't upgrade BL460c G6 Power Management Controller firmware

We replaced all systemboards (14 qty). Thanks.
PlW_1
Occasional Visitor

Re: can't upgrade BL460c G6 Power Management Controller firmware

Have you looked at the following Article
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01707474

I had a similar issue, and this enabled me to update the Power management Controller Firmware.
Mike Alves
Occasional Contributor

Re: can't upgrade BL460c G6 Power Management Controller firmware

We had the same issue with some of our older BL685c-G5 blades. It ended up after opening a case with HP support and trying several reseats with the blades that they had to come out and replace the system boards. After system board replacements all was fine.