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mysterious crash machine

paul73
Advisor

mysterious crash machine

Has anyone had problem with server Blade that stay apparently online (led of the blade are on) but the machine is not any more catch with ping or terminal server. Tha machine is a part of cluster service (win serverv 2003 64 bit) and when happen this problem, I must turn off blade an the turn on.
Neither event viewer nor HP proliant integrated managment log nothing.

Thank's at all

Paul
6 REPLIES
Mynor Aguilar
Valued Contributor

Re: mysterious crash machine

When the servers freezes, are you still able to log into the ILO port?

regards,
paul73
Advisor

Re: mysterious crash machine

Yes I am able to take control of the machine with ILO. I have discovered (with ILo control) that the machine is in hang state or rather I look the the screen of win server 2003 Control + alt + canc for log on in the machine, but the machine is freeze in this screen.
It is not possible make nothing if not turn off and turn on machine.

Thank's

Paul
Mynor Aguilar
Valued Contributor

Re: mysterious crash machine

In this case, try to do a NMI (non maskable interrupt) crash dump from the ILO. It is always useful when the system is hung and you want to find the root cause of the problem.
and then send the output to HP, they should be able to take a look at the dump and analyse the cause of the issue.

regards,
paul73
Advisor

Re: mysterious crash machine

Thank's for your suggest!!!

Paul
paul73
Advisor

Re: mysterious crash machine

Sorry an information.
Where I can set NMI (non maskable interrupt) crash dump from the ILO?
I Have iLO Firmware Version: 1.91

Thank's

Pual
Mynor Aguilar
Valued Contributor

Re: mysterious crash machine

To generate an NMI using iLO:
1. Log into the iLO processor of the target using an account with the Virtual Power & Reset privilege.
2. Navigate to the Diagnostics or Server and iLO Diagnostics screen.
3. Click the Generate NMI to System

regards,
Mynor Aguilar