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nc550m doesnt show in BIOS

 
Bhavani N
Occasional Advisor

nc550m doesnt show in BIOS

bl465cg7 doesn't show HPNC550 which is in mezzanine slot.
server has all the laterst BIOS ROM firmware.......
10 REPLIES
Murali_V
HPE Pro

Re: nc550m doesnt show in BIOS

Hi Bhavani,

NC550m requires a minimum of 2 GB of server memory, If this condition fulfills check if card detected during POST, if not do some swapping to confirm if it is failed.

http://h18004.www1.hp.com/products/quickspecs/13561_div/13561_div.HTML
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Suman_1978
HPE Pro

Re: nc550m doesnt show in BIOS

Hi,

According to the document BL465c G7 is not shown as a compatible server with HP NC550m.
http://h18004.www1.hp.com/products/quickspecs/13561_div/13561_div.HTML

According to this document for BL465c G7, NC550m is compatible
http://h18004.www1.hp.com/products/quickspecs/13654_div/13654_div.HTML

NC550m is a Type I Adapter, you can try installing this card in Mezzanine connector 1 or 2 slot of this server.

Thanks
Suman_1978
HPE Pro

Re: nc550m doesnt show in BIOS

Also check in RBSU under..
>PCI Device Enable/Disable
These options enable and disable the embedded and add-in devices.

>PCI Option ROM Enable/Disable
This menu lists all the slots that contain an add-in card with an option ROM.
Bhavani N
Occasional Advisor

Re: nc550m doesnt show in BIOS

Hi Suman/Murali

-PCI device is enabled in BIOS.
-tried swapping and no luck

And I have attached the datasheet which has servers which are supported with this card.
Bhavani N
Occasional Advisor

Re: nc550m doesnt show in BIOS

-right now its on MEZ slot 2. We tried to swap to Mez slot 1 it failed.

-I don't have a problem on OS windows 2008 R2, it can detect and I can team too.

-Its only in BIOS showing as unknown PCI device.

-I logged a case with HP L2 and its already been a week, I just got response once.
Zygmunt Krawczyk
Honored Contributor

Re: nc550m doesnt show in BIOS

Which type of eclosure do you have - c3000 or c7000? Which type of interconnect modules are installed and in which slots?
Bhavani N
Occasional Advisor

Re: nc550m doesnt show in BIOS

I couldn't find this

>PCI Option ROM Enable/Disable
Bhavani N
Occasional Advisor

Re: nc550m doesnt show in BIOS

-c7000 Enclosure
-OA can see the hp nc550m
-HP 10GbE Pass-Thru Module
Zygmunt Krawczyk
Honored Contributor

Re: nc550m doesnt show in BIOS

How many HP 10GbE Pass-Thru Modules? And in which slot numbers?
Bhavani N
Occasional Advisor

Re: nc550m doesnt show in BIOS

2 modules, slots 5 and 6