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smart array e200i controller not found at reboot

 
sdb_2
Regular Advisor

smart array e200i controller not found at reboot

Hi,

Recently, we updated our ILO 2 firmware to v1.81.
Now, when we reboot a windows machine (BL460C), its raid controller is not found.
When we enter the bios for a few seconds and then exit, the raid controller is found again.
At the hp site I found this exact same problem which should be resolved by installing v1.86 of the smart array e200i controller firmware.:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=be&prodTypeId=3709945&prodSeriesId=1842750&swItem=MTX-259c3eba34474b36830fd3886d&prodNameId=3288156&swEnvOID=1005&swLang=8&taskId=135&mode=5

So, I updated the firmware of the raid controller to v1.86. We also installed the hpqilo2 driver v1.13.0.0.
Neither of this actions did us any good. We still have the same problem with the raid controller not being found.

Installation of the above was successful. This is the result displayed in the vcagent:

HP NC10xx/NC67xx/NC77xx Gigabit Driver NDIS5.1 Driver. 10.78.0.0

Network Teaming Intermediate Driver (NTID), 9.20.00.05, NDIS 5.1/5.2, x64, (free) on Win2K3 9.20.0.0

HP ProLiant Array Diagnostics Utility 8.10.3.0

HP ProLiant Array Configuration Utility (CLI) 8.10.2.0

HP ProLiant Array Configuration Utility 8.10.1.0

HP Insight Management Agents 8.10.0.0

HP Insight Diagnostics Online Edition 8.1.0.2718

ATI Radeon WindowsNT Miniport Driver 6.14.10.6744

Smart Array SAS/SATA Controller Storport Driver 6.12.4.64

HP ProLiant Smart Array SAS/SATA Event Notification Service 6.10.0.64

HP ProLiant Integrated Management Log Viewer 5.21.0.0

HP ProLiant Remote Monitor Service 5.20.0.0

Broadcom NetXtreme II GigE VBD 4.4.21.0

HP System Management Homepage 2.1.14.204

HP Version Control Agent 2.1.10.801

HP iLO Management Channel Interface Driver 1.13.0.0

HP ProLiant iLO 2 Management Controller Driver for Windows Server 2003 x64 Editions 1.13.0.0

HP Lights-Out Online Configuration Utility 1.8.0.1

HP NULL IPMI Controller Driver 1.0.0.0

Compaq System ROM 2009.07.10

Compaq Remote Insight ROM 1.81

Online ROM Flash Component for Windows - Smart Array E200 and E200i 1.86 1.86




Can anyone help me with this?
5 REPLIES
JKytsi
Honored Contributor

Re: smart array e200i controller not found at reboot

re-seat the scsi board. If no help --> service from HP
Remember to give Kudos to answers! (click the KUDOS star)

You can find me from Twitter @JKytsi
wobbe
Respected Contributor

Re: smart array e200i controller not found at reboot

Sorry, Was to lazy to raid all of the above.

I once had a e200i (ML350G5) controler boot problem because there was a usb harddisk connected. The bios was set to boot from the usb disk and there was no clearcut error message that told me what was going on.
sdb_2
Regular Advisor

Re: smart array e200i controller not found at reboot

I don't think this is a hardware problem, since it turned op on more than 1 server at once.
Anyone who has seen this problem before? I opened a call with hp, but no reaction so far...
marcus1234
Honored Contributor

Re: smart array e200i controller not found at reboot

hmm update firmwares with dvd 9.0

ensure onboard admin is is on version 3.0

pull out and reinsert the oa not just reset command from cli it is not the same

what happens now


if issues persist after the above then proceed with this

clear nv ram

blade clear nvranm
Clearing the system configuration
To clear the system configuration:
1. Power down the server blade
2. Remove the server blade
3. Remove the access panellook at the diagram on it it will show the position of the maintenace switch( it clears Nv ram)
4. Change position 6 of the system maintenance switch to on.
5. Install the access panel
6. Install the server blade in the enclosure and power up the server blade.
7. Wait for the POST message that prompts you to change the switch setting:
Maintenance switch detected in the "On" position.
Power off the server and turn switch to the "Off" position.
8. Repeat steps 1 through 3.
9. Change position 6 of the system maintenance switch to off.
10. Repeat steps 5 through 7.
======================================================
reset ilo
get to ilo web interface go to diagnostics and click reset ilo

to reset the ILO, as in â rebootâ the card is go to the ILO settings tab, go to networks and press apply. The ILO will then set the network settings and reboot it. After about 40 seconds the ILO should be ready to use

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<
This is how we thank in the forum
please contribute to > all < those who offer asistance..

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

enjoy




marcus1234
Honored Contributor

Re: smart array e200i controller not found at reboot

forgot to add if issue persist remove battery and cache from controller too,

do this on on blade at a time ,,

what happens

enjoy..