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HP SUM 6.2 in SPP 2014.02. APP Crash

Occasional Advisor

HP SUM 6.2 in SPP 2014.02. APP Crash

I noticed an issue in new HP SPP 2014.02 that has HP SUM 6.20 installed.

This is on Windows Server 2012 R2 x64 Datacenter and BL460c Gen8.


Everything worked fine until i renamed server.
Then I experienced application crashing issue (see attachment).


I solved this issue by running clean-cache.bat.
On one server i needed to first kill some HP proceses that were running and than manually delete 
HPSUM directory from %TEMP% folder. Obviously some process was holding directory and deleting directory was unsuccessful.


Here is info for those that is experiencing similar issues.

Best regards to all.

New Member

Re: HP SUM 6.2 in SPP 2014.02. APP Crash

Hi Alien_ri. 

Thanks for reporting this. I have tested your solution and verified it with a couple of customers. 

I have written a public advisory based on your post. 


Hopefully this will assist people with this problem in the future. 


Best regards,
Kristian Bach (Global Solutions Center - EMEA Region)