Retrieving Insight Control Enterprise(ICE) License

[chuckk281]

Michael had a customer that lost their ICE license:

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Does anyone know how to reacquire lost ICE license for the c7000?  Customer somehow lost them and needs to find a way to get them back.

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Alan knew the procedure:

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Here is the process I have used in the past.

If a customer has lost their activation keys, you need to send an eMail to to entitlement.support@hp.com with the information below and ask for a replacement

• proof of purchase (HP order number (SOR)
• the quantity ordered,
• the part number ordered and
• the quantity missing.

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Comments? Have you lost software licenses? Any good stories to tell about getting them back?