BladeSystem Management Software

Retrieving Insight Control Enterprise(ICE) License

Trusted Contributor

Retrieving Insight Control Enterprise(ICE) License

Michael had a customer that lost their ICE license:



Does anyone know how to reacquire lost ICE license for the c7000?  Customer somehow lost them and needs to find a way to get them back.


Alan knew the procedure:


Here is the process I have used in the past.


If a customer has lost their activation keys, you need to send an eMail to to with the information below and ask for a replacement


  • proof of purchase (HP order number (SOR)
  • the quantity ordered,
  • the part number ordered and
  • the quantity missing.



Comments? Have you lost software licenses? Any good stories to tell about getting them back?