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BL685c G7 Array Controller not detected

Donald J Wood
Frequent Advisor

BL685c G7 Array Controller not detected

Night shift called into Hp support regarding a BL685c G7. The Array Controller not detected. It doesn't show up during post or in the RBSU.  My team called HP for the update this moring. No tech has been dispatched. Hp support is looking for us to send them the ADU report. Since the server is stuck in boot loop and can't detect the Array Controller we are unable to get it. As per HP update they cant conclude what is the issue without ADU report.