Debian on Proliant: "Enabled" vs. "Supported"

[chuckk281]

Tobias had a Debian OS question:

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One of my customers is using Debian on Proliants. On www.hp.com/go/proliant you find that Debian is enabled for Proliants but not supported. What exactly does it mean? What can a customer expect from our support if he has bought a 24x7 reactive hardware support Carepack?

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From David:

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“Supported” implies an obligation to resolve.  With Red Hat and SUSE we have agreements in place and can escalate issues and arrive at joint resolution.  With a community OS there is no similar body to have a relationship with.  We can even fix the code ourselves and submit the open source to the Debian (or other) community, but there is no guarantee that they actually will adopt that code and make it part of the distribution.  So we are limited to “enabling” ProLiants for Debian and offer “best efforts” at problem resolution.

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And realize that a "hardware" support Carepack does not include the software implemented on the server. Be sure you know the details of the CarePack.

[chuckk281]

Comment from Marc in our Linux group:

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David is right, although I will clarify that we do not  provide any support for Debian so best effort is really not even an option.  We do offer basic management deliverables on the SDR and we put as many drivers as we can in the upstream kernel.  But again, no support.

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