Fibre Channel to PCI Express HBA status Offline

[Pesala]

Hi,

I have few ProLiant BL460c Gen9 servers that show HBA adapter status as offline. 

Model: ISP2532-based 8Gb Fibre Channel to PCI Express HBA
Run ESXi 6.7

I have updated the HPE drivers as well. No luck. Just wondering this could be a physical device issue or not?
Any idea to fix this issue?

Thanks

[SanjeevGoyal]

Hello,

I would suggest you update the server as below.

1. Update the server bios with the latest.

2.Updtae the ILO firmware.

3. Update the agentless management service (AMSD)

4. Follow the below link for more clarifications.

https://support.hpe.com/hpesc/public/docDisplay?docId=kc0132748en_us&docLocale=en_US

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00106650en_us

4.Update the 8Gb Fibre Channel firmware with the latest.

If the issue still persist, share the IML error as well as ILO snapshot for further investigation.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

[sgunelius]

Have you tried an e-fuse of the server itself?  I've seen odd issues, especially after upgrading the VC firmware to 4.85.

[msalvatore]

I have the same problem
ESXi 7.0 Update 1
HPE ProLiant DL380 Gen10
QLE2692 Dual Port 16Gb Fiber Channel to PCIe Adapter
iLO 5 2.81 Mar 07 2023
HPE SN1100Q 16Gb 2P FC HBA 1.75.07
System ROM U30 v2.78 (03/16/2023)
Power Management Controller Firmware 1.0.7
Intelligent Provisioning 3.52.37
ESXi always presents the QLE2692 offline
In System Information-->Network
Adapter 2 - HPE SN1100Q 16Gb 2P FC HBA
Location PCI-E Slot 3
Firmware 1.75.07
Status Unknown

[Sunitha_Mod]

Hello @msalvatore,

Thank you for posting! Since you have posted in an old topic and there is no response yet, I would recommend you create a new topic using the create "New Discussion" button, so the experts can check and guide you further.