OA reset for MP log clear

[Ashraf1]

Hi All,

One blade  in  enclosure-1  is shown  Management Processor: Error . Mention that this sytem is Superdome-2 and has 2 Enclosure and  complex firmware version is 3.8.0

Now enclosure is functiong  with live production.  Here  reported blade is under nPar partition.

Already I have run on OA at online  by command : RESET iLO 2  but don't execute because firmware version is not supported.

So if we reset the blade  by command RESET BLADE 2, we must down all os and nPar but we can't do that.

So if I reset OA as bellow process , it oly reset  OA ilO and blade iLO OR  reboot OS including network ??

Select -->Enclosure  -->Active Onboard Administrator -->Virtual Button  --->>>reset

Please need opinoin  from expert end.

[Ashraf1]

Hi All,

Still there is no response  regarding this issue.

Waiting for response from expert end including HPE PRO.

[Torsten.]

Schedule a downtime and update the firmware to solve and prevent such problems.

Reseting the OA won't help you.

Your firmware is already from 2014!

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_476adca7f9a743ed92b2505397

Fixes in Complex Firmware 4.1.34:

• iLO watchdog timer has been enabled which can reset and recover iLO in certain cases when the iLO crashes or gets into a hung state.

[jsm6]

Hi,

Yes, reset ILO command was added in FW verison 4.0.4 and later.

Restarting OA is not going to help recovering the ILO.

So as suggested by other members, go ahead and plan for FW update.

If this is going to take time and you want to recover ILO, then log a support ticket with HPE and we can reset the ILO from OA diag shell.

Thanks and Regards.

[Ashraf1]

Hi HPE Pro,

A case was generated by HPE partner engineer. (HPE Support Case ID: 5344694868).

From HPE end , recommend that it needs to reset iLO of that blade but it was not possible  due to firmware version issue.

Finally  he recommends that it needs to reset blade but this blade is assigned on some vPar OS. 

So we need to shutdown all vPar OS which is on production.

But as per your message , we can reset the ILO from OA diag shell by HPE backline.  But HPE hadn't mention this.

If  reset by OA diag shell, will it reboot server/OS, pls confirm.

Here mention that all HPE SD-2 complex firmware version is 3.8.0 . We should  update all but all system is in production  and running banking service. So it's tough to do.

[jsm6 · Accepted solution]

Hi Ashraf,

No, inside OA diag shell, we have option to reset the ILO of a blade.

It will not reset / reboot the OS.

I verified the HPE case and it looks closed.

To Enter OA diag shell, we need password that is restricted only to HPE support.

Thanks and Regards,
Sathiya

[Torsten.]

Resetting ILO is not disruptive, the OS will continue to run.

However, you cannot do this because you cannot get into the diag shell.

I strongly recommend to get a downtime and update the firmware.