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2012 R2 Drivers for NC542M 10GB Mezz Adapters

babaracus
Occasional Advisor

2012 R2 Drivers for NC542M 10GB Mezz Adapters

Hi,

We have a bunch of NC542M 10GB cards in BL460C G6 servers that have been operating fine for over a year on Server 2012 R2 Operating systems then last week after a reboot the servers would BSOD and wouldn't boot into Windows.

I tracked down the driver responsible being the NC542M 10GB drivers (we were using the OEM Mellanox drivers mlx4_bus.sys). Once I removed the drivers the servers can now boot.

Problem is now the cards are useless as it looks like HP haven't released any 2012 R2 drivers for them (and the HP 2008 R2 driver package says that the driver package is not compatible with the 2012 R2 OS so will not install).
Servers are out of warranty/support.

Any workarounds / suggestions or are these cards now worthless and I need to spend thousands on replacements for the same functionality?

Cheers,

5 REPLIES
indus
HPE Pro

Re: 2012 R2 Drivers for NC542M 10GB Mezz Adapters

Hello,

 

We understand your concerns, but has you have stated that the servers are out of warranty.

 

My first suggestion would be to contact the HP Sales rep to help you out with renewal or upgrade option.

 

And the NC542M is supported only till Windows 2008.

 

Click here for Quick Specs for NC542M.

 

Thanks,

I work for HPE
For a quick resolution to technical issues for your HPE products is just a click away HPE Support Center Knowledge-base "https://support.hpe.com/hpesc/home"
See Self Help Post for more details "https://community.hpe.com/t5/Announcements/Self-Help-Just-a-Click-Away/td-p/6737641"
Pallavi_V
Occasional Advisor

Re: 2012 R2 Drivers for NC542M 10GB Mezz Adapters

Hello,

 

Yes, the NC542M adapter is supported upto Windows Server 2008 and hence, there are no drivers listed for Windows Server 2012 R2 on our HP Support and Driver page.

 

You can use these adapters on the compatible server, which is running with Windows Server 2008.

 

If you feel this was helpful, please click the KUDOS! thumb below!

 

Regards,

 

I work for HP
A quick resolution to technical issues for your HP Enterprise products is just a click away HP Support Center Knowledge-base
See Self Help Post for more details
BK_HPE
LSW

Re: 2012 R2 Drivers for NC542M 10GB Mezz Adapters

Hello @babaracus

 

I would first recommend contacting HP Total Care for a workaround for drivers, but since you are out of warranty, I agree with @indus, that your best bet is to talk to an HP Server solutions representative for renewal or warranty or upgrade option.  I am happy to locate the proper HP Server solutions representative to assist you with your needs, please let me know.

I am an HP employee in the ISS, Storage and Networking group, and I love helping our customers. If my post helps you, please mark it as an Accepted Solution. If you need further insight into HP Solutions, please send me a private message or contact an HP Solutions Expert.
babaracus
Occasional Advisor

Re: 2012 R2 Drivers for NC542M 10GB Mezz Adapters

Thanks for the replies... I am looking to upgrade now.

Therefore can you confirm if the NC532M is compatible with Server 2012 R2 and the BL460C G6 servers?

 

Do you recommend this configuration?

BK_HPE
LSW

Re: 2012 R2 Drivers for NC542M 10GB Mezz Adapters

Hello @babaracus

 

The HP NC532m Dual Port 10GbE Multifunction BL-c Adapter (467799-B21) is compatible with the HP ProLiant BL460c Gen6 server blade as you can see on page 15 of the HP ProLiant BL460c Gen6 QuickSpecs.

 

According to page 8 of the HP NC532m Dual Port 10GbE Multifunction BL-c Adapter QucikSpecs, this adapter has standard compatibility with:

  • Microsoft Windows Server 2008 (32-and 64-bit)
  • Microsoft Windows Server 2008 for Itanium-based Systems
  • Microsoft Windows Server 2003 and R2
  • Microsoft Windows Server 2003 Web Edition
  • Microsoft Windows Server 2003 Small Business Server
  • Microsoft Windows 2003 Standard (32 and x64)
  • Microsoft Windows 2003 Enterprise (32 and x64)

However with a download of the drivers and software for the Microsoft Windows Server 2012 R2 from the HP Support Center you should not have any problems with the operating system you want.

 

I hope this information is helpful, I can also connect you with an HP Server expert for more information if you would like let me know if that is a direction you would like to pursue.  

I am an HP employee in the ISS, Storage and Networking group, and I love helping our customers. If my post helps you, please mark it as an Accepted Solution. If you need further insight into HP Solutions, please send me a private message or contact an HP Solutions Expert.