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Grey page while trying to edit options in VCM

 
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CaroBell
Advisor

Grey page while trying to edit options in VCM

On my manager I cannot edit any option as everything becomes grey if I click on them. On this exemple, I am trying to add a Network to my erver profile and it just becomes completely grey. I can still go back to the menu and start over but it always stops at the same places. I can still connect and do certain things, but the moment I want to edit anything it just freezes like this. 

Screenshot_2017-09-01_14-12-10.png

If anyone as an idea why it does this and/or how to stop it from doing it would be great. 

EDIT: I was able to continue working (somewhat) by using TAB. I was able to change some things and save them even though I could not do it with my mouse. 

I am
10 REPLIES 10
msh_it
Regular Advisor

Re: Grey page while trying to edit options in VCM

Hi 

I had this issue before, it was something with the screen resolution.

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msh_it | UAE | AbuDhabi

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CaroBell
Advisor
Solution

Re: Grey page while trying to edit options in VCM

I found out that I could use Chrome instead of IE for the VC without any trouble. 

After looking some more I found that restoring to default the advanced settings of IE took care of the problem on my side. 

I am
sureshaAN
Occasional Advisor

Re: Grey page while trying to edit options in VCM

hello all this issue seen only in windowd 10 IE 11 and windows 2008 R2 IE 11 also he used nad tested in the firefox in that page is not loading completey  so  customer cont use any other browers  (crome) as per his company security  issues 

could some one help me what may be the issue 

customer has 7 enclosures  VCM   al same issue

 

plaese share your inputs its appricated ......

I am an HPE Employee
frenchy94
Regular Advisor

Re: Grey page while trying to edit options in VCM

Which version are you running ?( VCM) ?



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L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.
https://www.avast.com/antivirus
sureshaAN
Occasional Advisor

Re: Grey page while trying to edit options in VCM

VCM version is 4.50

I am an HPE Employee
frenchy94
Regular Advisor

Re: Grey page while trying to edit options in VCM

On the top of vcm screen do you have any warning popup or something yellow
or red ?



---
L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.
https://www.avast.com/antivirus
sureshaAN
Occasional Advisor

Re: Grey page while trying to edit options in VCM

no nothing like that errors customer cinfirmed in windows7 PC his colleuege abe access this VCM only issues in windows 10 PC

 

plaese find the attached screenshot 

I am an HPE Employee
frenchy94
Regular Advisor

Re: Grey page while trying to edit options in VCM

I do not know is 4.50 was certified with windows 10 may be try another
browser or update to 4.62 at least



---
L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.
https://www.avast.com/antivirus
beem
Occasional Visitor

Re: Grey page while trying to edit options in VCM

We are having the same issue with IE11 running on Windows 10.

Our VCM has been upgraded to version 4.63

frenchy94
Regular Advisor

Re: Grey page while trying to edit options in VCM

Shall you try chrome please



---
L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel antivirus Avast.
https://www.avast.com/antivirus