VCEM Upgrade

[Gavin_30]

Hi All,

I will be embarking on a VCEM upgrade. According to support matric for IC/VCEM 6.3 the below versions are supported. Is this a normal inplace upgrade or is there something I need to do to make this painless.

Current versions:

Insight Control 5.3

VCEM 1.2

OA's 2.32 and 3.30

VC's 3.18 and 2.10

[Gavin_30]

Hi just an update on this. I started the upgrade of the SIM and VCEM. SIM went through 100% and mentioned that after the SIM install that the VCEM will need to be upgraded. Strange that it did not do it all in one.

Via integrated Installer i started the VCEM install and it complains about the following "Installed version is older incompatible than bundled version" and then cancels installation. Has any body come across this?

[Hongjun Ma]

which SIM and VCEM version you are trying to upgrading to?

latest SIM version is 6.3 and latest VCEM version is 6.3.1. You can try to use SIM 6.3 installation DVD for SIM 6.3 and VCEM 6.3 installation and after that run VCEM6.3.1 patch exe file to upgrade VCEM to latest 6.3.1

[Gavin_30]

Hi yes this is with the 6.3 upgrade media. will only run patch 6.3.1 after 6.3 loaded.

[Hongjun Ma]

it should work.

Checking the 6.3 release notes here: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02786886/c02786886.pdf

Which indicates the following, again on page 4:

VCEM 6.3 can be installed as a new console or used to update existing installations of VCEM

1.20, 1.3x, 1.40, 6.0,6.1 or 6.2, and is delivered on Insight Software media 6.3 which can be

downloaded from http://www.hp.com/go/vcem.

Will email offline so you can send screencapture of error message.

[Gavin_30]

Hi I got more details re this:

So SIM upgraded from 5.3.1 to 6.3 100%. I ran the advisory again and for VCEM i get following error

"[Thu Dec 01 10:07:40][INFO ] Checking if VC Domain Group(s) are running on Firmware version 2.10 or above :

[Thu Dec 01 10:07:40][INFO ] Detected Firmware version -- 2.00  VC Domain Group name -- GER_VC_DOMAIN_GROUP

[Thu Dec 01 10:07:40][INFO ] Detected Firmware version -- 2.00  VC Domain Group name -- GER_VC_FC_DOMAIN_GROUP

[Thu Dec 01 10:07:40][INFO ] VC Domain Group(s) running on unsupported Firmware version

As we are running VCEM 1.2 there was no option to Update Domain Group Firmware via VCEM. As i am unable to get this to 2.10 it will not allow me to upgrade to VCEM 6.3. Wha are othe options here?

[Hongjun Ma]

Could you send screen capture for your current domain group firmware level?

How many VC domains do you have managed by VCEM? How many domain groups do you have?

Do your VCs run 2.00 or 2.10? In your first post, you said your VC runs 3.18 and 2.10 but the logs says 2.00

[Gavin_30]

Could you send screen capture for your current domain group firmware level?

1. Name:

   GER_VC_FC_DOMAIN_GROUP

   Status:

    Configuration in synch

   VC Firmware Mode:

   2.0x

How many VC domains do you have managed by VCEM? How many domain groups do you have?

 1. 2 x VC domain groups, 5X VC domains

Do your VCs run 2.00 or 2.10? In your first post, you said your VC runs 3.18 and 2.10 but the logs says 2.00

1. VC are running 2.10 and 3.18. Both supported for 6.3.

[Hongjun Ma]

since your VC is running 2.10 and 3.18, your VCEM 1.20 can only supports up to VC 2.0x version so very likely your VC domains are running 2.0x compability mode in VCEM but my undersanding is that even with that, you should be able to upgrade VCEM1.2 directly to VCEM6.3 per release notes. I also got confirmation internally that you should be able to do it.

unless others offer some other solutions, the next step maybe is to open a HP support case so we can do some troubleshooting.

[Gavin_30]

Tx Hongjun,

Yes as I have read it should be possible to Upgrade. It is just the fact that  VCEM 1.2 does not have the ability to update the VC domain Group firmware. As far as I know this gets updated via the VCEM upgrade.