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Re: VCEM Upgrade

 
Tusc
Advisor

Re: VCEM Upgrade

Well the upgrade finished fine.. I can see my VC domain groups and server profiles.. but I cannot see VC domains and I get this when trying to edit a server profile:

 

Database operation error. Check that VCEM is installed correctly and that the database service is running.

Hongjun Ma
Trusted Contributor

Re: VCEM Upgrade

hmm,I didn't see this before. you might need to open a HP support case to get help. user guide has some general troubleshooting steps

 

VCEM 6.3.1 user guide:  http://h20000.www2.hp.com/bc/docs/support/SupportManual/c02985927/c02985927.pdf

 

Resolving database operation errors
Errors might occur during database operations if:
тАв VCEM tables are missing.
тАв Systems Insight Manager database is not running.
To resolve this issue:
1. Check the mxdomainmgr.0.log file for errors related to the database. This log file may
indicate that the transaction log has filled up or that the database is experiencing some other
error.
2. If VCEM tables are missing, restore the VCEM database backup. For more information, see
тАЬBacking up and restoring VCEMтАЭ (page 133).
3. Check the Systems Insight Manager database server status:
a. If the database server is remote, then log in to the database server.
b. In the Windows taskbar, check if the Microsoft SQL Express or MSDE service is running.
A red status means they are not running.
c. Right-click the status, and then select Start.
4. If this issue still occurs, then uninstall and reinstall VCEM.

 

 

My VC blog: http://hongjunma.wordpress.com



Tusc
Advisor

Re: VCEM Upgrade

^^ thanks.. I spent some time with support today and we didn't get far. They are going to try and pull in a SQL resource on Monday.

 

Curious.. can I "downgrade" back to 6.3 by reinstalling over 6.3.1? Or any other way to revert back? I am guessing no but figured I would ask.

 

Hongjun Ma
Trusted Contributor

Re: VCEM Upgrade

I'm not DB guy but I'd wait for HP support to figure out before downgrade again. I think nobody can be certain what will be your after-downgrade state when you have this DB error.

My VC blog: http://hongjunma.wordpress.com



Tusc
Advisor

Re: VCEM Upgrade

Understand.. curious.. I assume 6.3.1 adds new tables to the DB? What account perms are invoked to create those tables\update the DB, the service account or the person logged into the server?

Hongjun Ma
Trusted Contributor

Re: VCEM Upgrade

this is beyond my knowledge of VCEM. Hopefully others or HP support can help you with the answer.

My VC blog: http://hongjunma.wordpress.com