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Virtual Connect link in Onboard Administrator (OA) refer to wrong IP address.

 
chuckk281
Trusted Contributor

Virtual Connect link in Onboard Administrator (OA) refer to wrong IP address.

Customer question from Pierre:

 

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One of my customer have a issue with the web link in the OA that is use to go to the Virtual Connect. This is the link in the left navigation pane of the OA the last link at the bottom of the pane “Virtual Connect Manager…”. When you click on it, the web browser will start but in the address bar it make reference to a wrong IP address. We did reset the OA but the issue still there, how can we fix this web link?

 

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From Herman:

 

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There is a possibility that the customer has set a VC Domain IP address that is wrong for the subnet.  The VC modules always get their mgmt address via DHCP (either EBIPA or external) but a static address can be assigned in VCM as a global VC Domain IP address.  If the VC Domain IP address is configured, it will always be the address that the OA shows for VC.

 

To check for the domain IP address, log in to VCM (via management console link as you have previously below) and go to Domain Settings -> IP address:

 

webpic74.png

 

Either remove the Domain IP address or reconfigure.

 

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Reply from Pierre:

 

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Thanks to every one for your answers, it was the Domain IP address that was configure to the wrong IP. The customer was not aware that this Domain IP was configure in the VC. After disabling this Domain IP everything went back to normal.

 

Thanks Herman for your suggestion, the next time it happen I will remember to verify the Domain IP settings.

 

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Any other comments or questions?