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Virtual Connect support information files corrupted ?

 
chuckk281
Trusted Contributor

Virtual Connect support information files corrupted ?

Jean-yves had a question on the Virtual Connect support files:

 

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Hello

Customer is running Virtual Connect version 2.30/1/40

Tried to check Virtual Connect support on several enclosures

All are corrupted and undreadable

Is it a known issue in 2.30  (mixed environement Intel/Integrity in both enclosures)?

Any advice welcomed

 

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Nick responded:

 

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The VC support dump information is encrypted and can only be read by certain HP support staff.

 

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Any other thoughts regarding this?