ITIL Resources

[Joel Belizario]

Not sure if this is the right forum, but I am assuming the right people will be in it!

I am searching for ITIL resources and most of the sites I visit just seem to advertise their own ITIL kit...

Does anyone have any suggestions on where to start? I am interested in studying for the foundation exam at the moment.

[melvyn burnard · Accepted solution]

This may be of interest:

http://www.itsmf.com/global/index.asp

I did my exam through them

HP Customer Education also do ITIL exams

[Peter Godron]

Joel,
please see:
http://education.itresourcecenter.hp.com/TrainerII/en_US/catalog/catalog.jsp?browsingCoupon=&id=cat1930014

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1022537

[Reshma Malusare]

HI Joel,

ITIL is information technoligy infrastructure library.

Service Support Functions:
â ¢ Service Desk
â ¢ Incident Management
â ¢ Problem Management
â ¢ Change Management
â ¢ Configuration Management
â ¢ Release Management
Service Delivery Functions:
â ¢ Availability Management
â ¢ IT Services Continuity Management
â ¢ Capacity Management
â ¢ Financial Management
â ¢ Service Level Management

Attached is ppt for ITIL .will give you overview of ITIL process.

Thanks & Regards
Reshma

[Reshma Malusare]

one more document givin short & sweet introduction of ITIL processes.

Thanks & Regards
Reshma

[Reshma Malusare]

I refer all above documents & some more books...
i scored 100 in ITIL on 31st march 2007.

one more white paper on ITIL.

[Reshma Malusare]

refer

[Reshma Malusare]

Hi Joel,

Try to have a look on this ITIl Foundation handouts also.

Thanks & Regards
Reshma

[Reshma Malusare]

Hi Joel,

Try to have a look on this ITIl Foundation also.

Thanks & Regards
Reshma

[Joel Belizario]

Hi Reshma,

Thanks for taking the time to reply, but I think posting resources that are restricted under copyright is not a good idea...

Joel