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Error install CCM 2.0 in Windows 2003 SE SP1

Advisor

Error install CCM 2.0 in Windows 2003 SE SP1

Dear all

I am trying to install CCM 2.0, but I am unable to do it, due to some error.

The details information is given below.

System : windows 2003 server Standart Edition SP1
Database : SQL 2005 server with latest SP and updated security patches.
Software: HP openview Client Configuration Manager V.2.0.

Problem:
HP Openview client Configuration Manager
Error 1722: There is a problem with this windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

Thanks
4 REPLIES
Advisor

Re: Error install CCM 2.0 in Windows 2003 SE SP1

Did you try to install CCM previously? I've seen this error only when trying to do a install after the first attempt failed for whatever reason.
Advisor

Re: Error install CCM 2.0 in Windows 2003 SE SP1

Is first installation and is not virtual machine.

Thanks
Valued Contributor

Re: Error install CCM 2.0 in Windows 2003 SE SP1

Enrique,

Another possibility with this is that the license key you are using has expired. This gives the same error you are receiving. You would see a statement to this effect in the Configuration Server log if this is the problem. I don't have the exact message available to me, but if you look in the Novadigm\ConfigurationServer\log directory, CCMmr001.log will have the expiration message.

When and where did you obtain the license?

ben
Advisor

Re: Error install CCM 2.0 in Windows 2003 SE SP1

thanks
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