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HPCA:Windows Remote Desktop method not working in one of the client machine

Occasional Advisor

HPCA:Windows Remote Desktop method not working in one of the client machine

Hi All,

 

I am unable to do a Windows Remote Desktop control for one of my client machines using client automation. Remote desktop is enabled in the client machine,no error messages displayed in the HPCA portal but cannot connect to the machine I wanted remote control with? Any help on this would be appreciated... 

 

 

2 REPLIES
Trusted Contributor

Re: HPCA:Windows Remote Desktop method not working in one of the client machine

Hi,
Need a bit more info to understand the problem.
Is this working if you target another machine? Have you tried using Remote Desktop directly from another machine? Is port 3389 firewalled?
Occasional Advisor

Re: HPCA:Windows Remote Desktop method not working in one of the client machine

Hi Daniel,

Thanks for your reply. yes, its not working even if I target some other machine. Direct RDP is enabled and it port 3389 is excluded in the firewall rule.

Not a particular device, am not able to do a remote control on any machine from the CA portal. Power Management options are working fine with the same machine. Need help whether I have to enable any other service in HPCAE.

I would also appreciate if some one could give me a list of what the different services in CA does.?

Thanks
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