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Updating Radia Patch Manager feed keep failing

Super Advisor

Updating Radia Patch Manager feed keep failing

Dear All,

I found on my acquisition history that all of them have this report (latest):

Updating Radia Patch Manager feed failed 2006-05-09 11:42:26 2006-05-09 11:52:47

But almost all the microsoft patches can be downloaded. I have no report when trying to run this acquisition on my test machine.

Before I can say there is a network problem from my client's network, what kind of test I can do to make sure the problem?

I attached my patch-acquire.log

Another information:
I can browse this url successfully http://managementsoftware.hp.com/Radia/Patch_management/data/packing.list

Thanks,
Eric
6 REPLIES
Honored Contributor

Re: Updating Radia Patch Manager feed keep failing

Hi Eric,


Few Things to check...

1. Run acquisition.
2. Assign Discover Patch
3. Check Reports for Patch

If you are able to see the reports then the model download is correct..

Assign some aptches to the test PC & check the reports, Now it should reflect with the new Patch Status... If so then the Binary download is also fine...

Do remember that you have some error with the Database syc, do correct it...


Biju
Super Advisor

Re: Updating Radia Patch Manager feed keep failing

Hi Biju,

I tried to entitle the patch. and install it.

Installation said success and need to reboot.

After that I saw the report said ("View Copliance by Device):

rpm.agent.patch.method.failed

What does this mean?

I see my client already have nvdkit.exe build 427.


Need Advice.
Thanks,
eric
Super Advisor

Re: Updating Radia Patch Manager feed keep failing

Hi Biju,

I found this log on my patch-acquire.log

20060509 19:52:12 Info: Finished synchronizing SQL database using ODBC DSN RadiaDSNPatch
20060509 19:52:12 Info: Synchronizing XML message catalog to SQL database with DSN RadiaDSNPatch
20060509 19:52:12 Error: Error synchronizing XML message catalog to SQL database: couldn't open "D:/Novadigm/PatchManager_3469/data/patch/novadigm/mc/PATCHMGR.xml": no such file or directory
20060509 19:52:13 Info: Adding instance: PRIMARY.PATCHMGR.PASTORE.20060509T115520Z
20060509 19:52:14 Info: Synchronizing SQL database using ODBC DSN RadiaDSNPatch
20060509 19:52:14 Info: Domain Compare Begin ...

Why I have no D:/Novadigm/PatchManager_3469/data/patch/novadigm/mc/PATCHMGR.xml file?

Where should I get this file?


Thanks,
Eric

Honored Contributor

Re: Updating Radia Patch Manager feed keep failing

This extract says that your SQL Patch database may have been off line.
The xml is obtained during the acquisition.
Honored Contributor

Re: Updating Radia Patch Manager feed keep failing

Hi Eric,

All the XML files are downloaded from the Vendor site Automatically by Patch Mgr check you acquisition logs..

Biju
Super Advisor

Re: Updating Radia Patch Manager feed keep failing

I opened in another thread for this problem. I was giving wrong information in this thread. (I'm new in patch management)
//Add this to "OnDomLoad" event