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Average users cannot set the Global settings in RM8.1.7760 after upgrade

Valued Contributor

Average users cannot set the Global settings in RM8.1.7760 after upgrade

Hi,

HP RM8.1.1.7760 , win7, Office 2010, SQL 2012,

 

After the upgrade from HP TRIM 7.3.4. , our average users (Records Managers with downgraded privileges) cannot set the global settings

Tools Global settings - apply OK OK ..

nothing is hapening.

What could be the problem here?

Thanks

 

2 REPLIES
HPE Expert

Re: Average users cannot set the Global settings in RM8.1.7760 after upgrade

Check the permissions, in 8.11 there were some changes to the way that the custom users are handled.

chances are they do not have the correct permission.

By default (as I you already know) only admins can set global settings

**Any opinions expressed in this forum are my own personal opinion and should not be interpreted as an official statement on behalf of Hewlett Packard Enterprise**
Valued Contributor

Re: Average users cannot set the Global settings in RM8.1.7760 after upgrade

Thanks, I also think it had to do something with the fact that global settings are set by Administrator, and when doing the System Options , these local configuration frames are set for everyone to admin.frm instead of other rm account type e.g. records manager.frm

 

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