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Error when Converting the Events for the 6.2 to 7.1 Upgrade

Occasional Contributor

Error when Converting the Events for the 6.2 to 7.1 Upgrade

We are using a test environment to test the upgrade from TRIM 6.2 to 7.1. When we try to repair the old events, we select the repair button. It converts around 2000 every time and then this error pops up "Client Read Timed Out".

 

Does anyone know how to solve this issue?

4 REPLIES
Honored Contributor

Re: Error when Converting the Events for the 6.2 to 7.1 Upgrade

Which build of 7.1?



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NOT A HP EMPLOYEE
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Kapish.com.au
Advisor

Re: Error when Converting the Events for the 6.2 to 7.1 Upgrade

Hello - I am checking which build we are running and will get that to you.  When I added the column for Last Error event - it lists "SF data format error" - does that provide any insight?  I am also trying to find where the logs would be stored for this event conversion/repair.  Do you know? 

Advisor

Re: Error when Converting the Events for the 6.2 to 7.1 Upgrade

Hello we are on build 7.1.0.1132.

Honored Contributor

Re: Error when Converting the Events for the 6.2 to 7.1 Upgrade

7.1.0 1150 has some changes that might fix the time out error (TCP ACK fixes).

Otherwise, if you don't have a test environment to try 1150, I suggest you raise a support case so the support team can look into this a bit further.

 



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NOT A HP EMPLOYEE
::::::::::::::::::::::

Kapish.com.au