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How can I acccess the HPTRIM knowledge documents to access RM8.1 user manuals ?

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Valued Contributor

How can I acccess the HPTRIM knowledge documents to access RM8.1 user manuals ?

Hi,

 

I was wondering if anyone knows how to access the HP RM8 knowledge base website, where I can search for KM documents, particularly release notes on previous HPTRIM versions and spers.

 

I've spent the last hour or so trying to find it and I must say that it is probably one of the hardest things I've done this week....

 

Any help will be much appreaciated.

 

Regards,

 

Y.

2 REPLIES
HPE Expert

Re: How can I acccess the HPTRIM knowledge documents to access RM8.1 user manuals ?

Hi Yuri,

 

1. Start here: https://softwaresupport.hp.com/

2. Sign in using your HP Passport

3. At the top of the screen select the orange Search button (don't bother entering any search terms here)

4. In the Self Solve Knowledge Search screen, select:

  • Products = records manager (trim)
  • Document Type = Manuals
  • Version = whatever version you're after.

 

That should pretty much give you what you're after. Note that not all manuals for all TRIM versions were always registered in SSO. If there's a particular one you're after that you can't find, PM me and I'll send it to you.

 

 


Neil

Note: Any posts I make on this forum are my own personal opinion and (unless explicitly stated) do not constitute a formal commitment on behalf of HPE.

(Please state the version of TRIM/RM/CM you're using in all posts. At any given time, HPE are supporting approx. 30+ released versions)

HPE Software Support Online (SSO): https://softwaresupport.hpe.com/
Valued Contributor

Re: How can I acccess the HPTRIM knowledge documents to access RM8.1 user manuals ?

Thanks Neil. I was able to find the information I needed.

 

Cheers,

 

Yuri